Pharmacy Operations & Supply Chain Manager

Noom US; Princeton (NJ); Hybrid; USD 98,000 - 128,000; Full time

Benefits offered by this job

401(k) with company match

Paid holidays and time off

Medical plans with family coverage

Stock awards and performance bonus

Job summary

Noom is seeking a Fulfillment Operations Manager to own pharmacy and supply chain logistics for Noom Med. You will manage vendor relationships, oversee inventory, and ensure timely, cost-effective delivery of GLP-1 kits, diagnostics, supplements, and future products.

You will coordinate with patients, Care Coordinators, and pharmacy partners to resolve issues and streamline systems. You will forecast demand, manage replenishment cycles, analyze datasets for trends, and support product launches

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• 4+ years of experience in mature supply chain, procurement, fulfillment, or pharmacy/healthcare operations—ideally in CPG, DTC health, telemedicine, or fast-scaling eCommerce.
• Proven ability to analyze large datasets and identify trends.
• Comfortable with technology and digital healthcare platforms, with proficiency in pharmacy, supply chain, or inventory management systems.
• Working knowledge of medical terminology and a thorough understanding of HIPAA.
• Strong self-starter mindset with excellent written and verbal communication skills, and the ability to effectively engage medical professionals, pharmacy representatives, and patients.
• Bonus: experience with regulated products (e.g., supplements or pharmaceuticals)
• including work with vendors, compounding pharmacies, or other healthcare operations handling them.

Responsibilities

• Manage fulfillment performance across pharmacy and 3PL partners, ensuring SLA adherence and resolving issues quickly.
• Oversee the medication order ticketing system, resolving shipment delays, lost or damaged packages, address updates, and replacement orders.
• Serve as a liaison between patients, Care Coordinators, and pharmacy representatives, ensuring seamless communication and support across departments.
• Maintain accurate, SKU-level inventory visibility across locations and support end-of-month reconciliation.
• Forecast demand, manage replenishment cycles, and coordinate inventory transfers to meet order volume.
• Analyze large datasets to identify trends and improve inventory and fulfillment strategy.
• Support new launches by collaborating with Engineering, Product, and Clinical Ops to ensure operational readiness.
• Manage Help Desk tickets via a ticketing system, following up with Care Coordinators to ensure timely resolution.
• Help evaluate and implement tools such as an Inventory Management System (IMS) or ERP-lite solution.
• Collaborate cross-functionally to improve operational efficiency as Noom Med continues to grow and diversify its offerings.

Skills

Data analysis

Inventory management systems

Communication skills

Independent work

Education

Bachelor’s degree or equivalent experience

Tools

Inventory Management System (IMS)

ERP-lite solution

Job description

Noom is seeking a Fulfillment Operations Manager to own pharmacy and supply chain logistics for Noom Med. You will manage vendor relationships, oversee inventory, and ensure timely, cost-effective delivery of GLP-1 kits, diagnostics, supplements, and future products.

You will coordinate with patients, Care Coordinators, and pharmacy partners to resolve issues and streamline systems. You will forecast demand, manage replenishment cycles, analyze datasets for trends, and support product launches