Director of Pharmacy Ops & Supply Chain Networks

OpenLoop Health, Inc.; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

OpenLoop Health, Inc. is seeking a Director of Supply Chain Operations to lead the execution engine that turns plans into delivered medications. You will own Systems & FormularY and Network & Fulfillment Operations, partnering with Product to replace manual workarounds with infrastructure.

You will build and scale a multidisciplinary team across a 50-state partner network, drive service levels, and ensure alignment with regulatory and quality standards while automating workflows.

Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years in operations, fulfillment, systems, or pharmacy operations, including 4+ years leading teams.
• Proven people leadership across disciplines: analytical/systems and operational/vendor-facing teams.
• Experience scaling a high-volume operations or fulfillment function during rapid growth.
• Partnership with Product or Engineering on operational tooling; specify requirements and prioritize.
• Experience building process, documentation, and repeatable systems where little existed.
• Experience owning configuration, routing, or order-flow layer with customer impact.
• Comfortable operating across systems you don't control (order-routing / API / integration).
• Vendor and network management experience with SLAs.
• Excellent cross-functional leadership and communication across technical, operational, clinical, and finance audiences.
• Comfortable in a fast-moving, flat-structure environment with many priorities.

Responsibilities

• Own Systems & Formulary configuration that governs order flows, including SKU/formulary builds and state routing.
• Own Network & Fulfillment Operations, managing the partner pharmacy network and end-to-end order fulfillment.
• Own service levels and routing outcomes, driving SLAs and reducing manual backlog.
• Partner with Product and Engineering daily to translate problems into scalable tooling.
• Harden and rebuild pharmacy operational processes to scale while maintaining patient safety.
• Close the documentation gap by building reference infrastructure and self-serve resources.
• Lead readiness for new products and formulations, coordinating testing and state coverage.
• Collaborate with Quality & Compliance to ensure audit and regulatory readiness.
• Lead and develop a multidisciplinary team across two lanes and new product rollout.
• Champion automation and technology to improve data capture and workflows.
• Other duties as assigned.

Skills

Cross-functional leadership

Operations management

Vendor management

Process improvement

Documentation

System configuration

Stakeholder communication

Project management

Education

Bachelor's degree or equivalent experience

Tools

API integrations

Job description

OpenLoop Health, Inc. is seeking a Director of Supply Chain Operations to lead the execution engine that turns plans into delivered medications. You will own Systems & FormularY and Network & Fulfillment Operations, partnering with Product to replace manual workarounds with infrastructure.

You will build and scale a multidisciplinary team across a 50-state partner network, drive service levels, and ensure alignment with regulatory and quality standards while automating workflows.