Pharmacy Operations Manager Job Details | State of Illinois

Illinois Department of Children & Family Services; Springfield (IL); Hybrid; USD 134,000 - 156,000; Full time

Benefits offered by this job

Monday-Friday schedule

Flexible work schedules (some remote)

Job summary

The Illinois Department of Healthcare and Family Services is seeking a Pharmacy Operations Manager to oversee the statewide Medicaid Pharmacy Benefit program and ensure safe, effective, high-quality patient care. The role requires detailed clinical knowledge and the ability to manage multiple priorities in a fast-paced environment.

The ideal candidate will have a pharmacist license in Illinois, five years of training or experience in clinical pharmacy practice, and strong analytical and

Qualifications

• Requires completion of an accredited five-year College of Pharmacy or Doctor of Pharmacy program.
• Current Illinois Pharmacist License in good standing.
• Minimum of three years’ professional experience dispensing drugs and billing in a retail setting.

Responsibilities

• Organize, plan, evaluate, formulate and execute the Statewide Medicaid Pharmacy Benefit Program.
• Contribute to drug utilization evaluations to inform policies and procedures on department drug coverage.
• Conduct pharmacoeconomic analyses of drugs within a PDL class.
• Serve as working supervisor for pharmacy operations.
• Coordinate with the Department's Web Master to update PDL and prior-approval information.
• Liaise with EDW contract staff to update pharmacy reports and recommend changes.
• Prepare supplemental rebate documents and ensure accurate rebate invoicing.
• Perform other duties within the scope of duties enumerated above.

Skills

Analytical skills

Communication

Education

Five-year College of Pharmacy

Illinois Pharmacist License

3 years retail pharmacist experience

Tools

Microsoft Excel

Job description

Pharmacy Operations Manager

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant's wage or salary history. Employment decisions are not made based on an applicant's wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Date: Sep 28, 2026

Location: Springfield, IL, US, 62704

Job Requisition ID: 58800

Job Requisition ID: 58800

Opening Date: 09/28/2026

Closing Date: 10/13/2026

Agency: Department of Healthcare and Family Services

BPIS: 04400

Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015

Skill Option: Special License - Pharmacist License

Bilingual Option: None

Salary: Anticipated starting salary $12,000 monthly.; Full salary range $12,000 - $14,000 monthly

Job Type: Salaried

Category: Full Time

Number of Vacancies: 1

Bargaining Unit Code: None

Merit Comp Code: Gubernatorial (Management Bill) Exclusion from Collective Bargaining Coverage

Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.

Anticipated Hybrid Work Schedule Availability: 1 to 5 Days per week in office, depending on operational needs

Headquarter Location: 201 S Grand Ave E, Springfield, Illinois, 62704

Work County: Sangamon

Agency Contact: [e-mail]

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position overview

The Department of Healthcare and Family Services, Bureau of Professional and Ancillary Services, is seeking to hire a Pharmacy Operations Manager. A highly responsible role that oversees the pharmacy benefit program and ensures continued access to safe, effective, and high-quality care for our customers.

The ideal candidate will be a detail-oriented clinical professional with a strong foundation in pharmacy benefit management, known for accuracy, reliability, and the ability to manage multiple priorities in a fast-paced environment. The candidate will demonstrate excellent communication and collaboration skills, supporting cross-functional teams, vendors, and leadership to ensure compliant, efficient, and customer-focused program operations.

HFS values employees with different backgrounds, life experiences, and talents. If you are seeking a new opportunity, and this position appeals to you,

Essential Functions

• Subject to management approval, serves as Pharmacy Operations Manager by organizing, planning, evaluating, formulating and executing the Statewide Medicaid Pharmacy Benefit (PBM) Program
• Contributes to drug utilization evaluations to inform the development of policies, practices, and procedures relating to department drug coverage that fosters best practices in prescribing, dispensing, administration, and monitoring of outcomes
• Conducts quantitative and qualitative pharmacoeconomic analysis of the relative value of various drugs within a PDL class
• Serves as working supervisor
• Works closely with the Department's Web Master to ensure the PDL and drug prior approval information is accurate and updated on the Department's website
• Serves as liaison to the Electronic Data Warehouse (EDW) contract staff to update pharmacy reports on the EDW. Makes recommendations for changes to EDW pharmacy reports
• Prepares supplemental rebate documents for the purpose of memorializing rebate agreements with pharmaceutical manufacturers and ensuring accurate rebate invoicing
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum qualifications

• Requires knowledge skill and mental development equivalent to completion of an accredited five (5)-year College of Pharmacy, including formal training in clinical pharmacy practice or completion of the American Society of Hospital Pharmacists Introduction to Clinical Pharmacy
• Requires current registration as a Pharmacist in the State of Illinois
• Requires three (3) years of professional experience as a registered, practicing pharmacist, dispensing drugs and billing payers in a retail setting

Preferred qualifications

• Three (3) years of experience working with agency programs, service objectives, activities, contracts, and operational systems
• Three (3) years of experience working with, or on behalf of a vendor or contractor, leading pharmacy operations for a large Medicaid program or similar environment
• Three (3) years of experience overseeing a payer's drug formulary or preferred drug list development
• Three (3) years of experience working with payer drug rebate programs
• Three (3) years of experience working with interfacing with drug manufacturers on behalf of a payer
• Three (3) years of experience utilizing strong analytical skills, including the ability to analyze, interpret, and evaluate complex drug utilization patterns to make pharmacoeconomic recommendations
• Three (3) years of experience working with software such as Microsoft Excel
• Three (3) years of experience accurately maintaining complex detailed reports

Conditions of Employment

• Requires completion of a background check and self-disclosure of criminal history
• Requires the ability to utilize and maintain state issued equipment such as a laptop
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

About the agency

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Benefits statement

Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [e-mail]
• [e-mail]