Pharmacy Operations Manager

Illinoiscomptroller; Springfield (IL); Hybrid; USD 134,000 - 156,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The Department of Healthcare and Family Services seeks a Pharmacy Operations Manager to oversee the Statewide Medicaid Pharmacy Benefit Program, ensuring safe, effective, and high-quality care for customers. The role demands a detail-oriented clinical professional with strong PBM knowledge and the ability to manage multiple priorities in a fast-paced environment.

The ideal candidate will collaborate with cross-functional teams, vendors, and leadership to ensure compliant, efficient, and

Qualifications

• Requires completion of a five-year College of Pharmacy, including formal training in clinical pharmacy or ASHP Introduction to Clinical Pharmacy.
• Requires current Illinois Pharmacist license.
• Requires three years of professional pharmacist experience dispensing drugs and billing payers in retail.
• Three years of experience with agency programs, contracts, and operational systems is preferred.
• Experience with managing pharmacy programs for a large Medicaid-like program is a plus.

Responsibilities

• Organize, plan, evaluate, formulate and execute the Statewide Medicaid Pharmacy Benefit Program.
• Contribute to drug utilization evaluations to inform policy and procedures.
• Conduct pharmacoeconomic analyses of drugs within a PDL class.
• Serve as working supervisor and liaison to EDW contract staff for reporting.
• Ensure accurate rebate invoicing and updates to the department website.

Skills

Pharmacy operations management

Pharmacy benefit management

Regulatory compliance

Cross-functional collaboration

Data analysis

Education

Pharmacist license in Illinois

PharmD / Doctor of Pharmacy

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:58800
Opening Date: 09/28/2026
Closing Date: 10/13/2026
Agency: Department of Healthcare and Family Services

BPIS: 04400
Class Title:PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option:Special License - Pharmacist License
Bilingual Option:None
Salary: Anticipated starting salary $12,000 monthly.; Full salary range $12,000 - $14,000 monthly
Job Type: Salaried
Category:Full Time
Number of Vacancies: 1
Bargaining Unit Code:None
Merit Comp Code:Gubernatorial (Management Bill) Exclusion from Collective Bargaining Coverage
Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Anticipated Hybrid Work Schedule Availability: 1 to 5 Days per week in office, depending on operational needs
Headquarter Location: 201 S Grand Ave E, Springfield, Illinois, 62704
Work County: Sangamon
Agency Contact: [e-mail]

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position overview

The Department of Healthcare and Family Services, Bureau of Professional and Ancillary Services, is seeking to hire a Pharmacy Operations Manager. A highly responsible role that oversees the pharmacy benefit program and ensures continued access to safe, effective, and high-quality care for our customers.
The ideal candidate will be a detail-oriented clinical professional with a strong foundation in pharmacy benefit management, known for accuracy, reliability, and the ability to manage multiple priorities in a fast-paced environment. The candidate will demonstrate excellent communication and collaboration skills, supporting cross-functional teams, vendors, and leadership to ensure compliant, efficient, and customer-focused program operations.

HFS values employees with different backgrounds, life experiences, and talents. If you are seeking a new opportunity, and this position appeals to you, please apply today!

Essential Functions

• Subject to management approval, serves as Pharmacy Operations Manager by organizing, planning, evaluating,formulating and executing the Statewide Medicaid Pharmacy Benefit (PBM) Program
• Contributes to drug utilization evaluations to inform the development of policies, practices, and procedures relatingto department drug coverage that fosters best practices in prescribing, dispensing, administration, and monitoring ofoutcomes
• Conducts quantitative and qualitative pharmacoeconomic analysis of the relative value of various drugs within aPDL class
• Serves as working supervisor
• Works closely with the Department’s Web Master to ensure the PDL and drug prior approval information isaccurate and updated on the Department’s website
• Serves as liaison to the Electronic Data Warehouse (EDW) contract staff to update pharmacy reports on the EDW. Makes recommendations for changes to EDW pharmacy reports
• Prepares supplemental rebate documents for the purpose of memorializing rebate agreements with pharmaceutical manufacturers and ensuring accurate rebate invoicing
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumeratedabove
• Requires knowledge skill and mental development equivalent to completion of an accredited five (5)-year College ofPharmacy, including formal training in clinical pharmacy practice or completion of the American Society of HospitalPharmacists Introduction to Clinical Pharmacy
• Requires current registration as a Pharmacist in the State of Illinois
• Requires three (3) years of professional experience as a registered, practicing pharmacist, dispensing drugs and billing payers in a retail setting

Preferred qualifications

• Three (3) years of experience working with agency programs, service objectives, activities, contracts, and operationalsystems
• Three (3) years of experience working with, or on behalf of a vendor or contractor, leading pharmacy operations for a large Medicaid program or similar environment.