Regional Service Delivery Coordinator

State of Illinois; Marion (IL); Hybrid; USD 106,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Paid vacation time

Sick leave

Parental leave

Flexible work schedules

Job summary

The State of Illinois’ Department of Human Services is seeking a Regional Service Delivery Coordinator to oversee regional Family and Community Services operations. This role requires analytical thinking, program operations expertise, and the ability to coordinate multiple stakeholders in a fast-paced environment.

The position offers a hybrid work arrangement with headquarters in Marion, IL and a salary range of $9,500 to $11,227 per month.

Qualifications

• Requires a four-year college degree.
• Three years progressively responsible administrative service delivery experience.
• Experience with public assistance program policies (e.g., SNAP, Medicaid) preferred.

Responsibilities

• As Regional Service Delivery Coordinator, coordinate initiatives with regional managers and FCRC Administrators to meet service delivery goals.
• Provide managerial oversight to enhance timely delivery of services by FCRCs.
• Support FCRC administrative teams with staffing transactions and reporting.
• Build and maintain relationships with stakeholders and serve as customer service liaison.
• Monitor performance and ensure compliance with program requirements and confidentiality.
• Perform additional duties as needed within the scope of duties.

Skills

Administrative experience

Communication skills

Program operations

Performance monitoring

Education

Four-year college degree

Job description

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID: 59581
Opening Date:10/23/2026
Closing Date:11/06/2026
Agency:Department of Human Services
Class Title:PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option:Health and Human Services
Bilingual Option:None
Salary:Anticipated Salary: $9,500 - $11,227 per month ($114,000 - $134,724 per year)
Job Type:Salaried
Category:Full Time
Number of Vacancies:1
Bargaining Unit Code:None
Merit Comp Code:Gubernatorial (Management Bill) Exclusion from RC063 Collective Bargaining Coverage
Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch
Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location: 2309 W Main St, Marion, Illinois, 62959

A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger- something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule- flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family & Community Services is seeking to hire a strategic, analytical, and detail-oriented individual with expertise in program operations, performance monitoring, and process improvement to serve as the Regional Service Delivery Coordinator for a regional office. This position serves as a regional level administrator in the integration of initiatives and strategies to achieve service delivery goals for regional Family Community Resource Centers in the Division of Family and Community Services. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois. The position requires excellent communication skills and the ability to deal with higher level and lower-level positions within the agency. The individual must be able to analyze information from reports and observation, provide technical assistance for administrators and staff. The individual must be able to maintain the integrity of confidential information.

Essential Functions

• As Regional Service Delivery Coordinator, works with regional level managers and Family and Community Resource Center Administrators in the integration of initiatives and strategies to achieve service delivery goals.
• Provides pro-active managerial oversight of the FCRC’s designed to improve and maintain accurate and timely delivery of services.
• Provides support and assists the FCRC administrative teams regarding staffing transactions and reports.
• Promotes and maintains working relationships with stakeholders.
• Serves as customer service liaison.
• Performs other duties as or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years college.
• Requires three (3) years progressively responsible administrative service delivery experience in a health or human services organization.

Preferred Qualifications

• Three (3) years of administrative experience overseeing program operations, ensuring timely and accurate delivery of services and monitoring performance outcomes to meet agency goals.
• Three (3) years of administrative experience organizing, planning, executing, controlling, and evaluating the operations of service delivery process for a public or private organization.
• Three (3) years of administrative experience working with public assistance program policies, such as Supplemental Nutrition Assistance Program (SNAP), Cash and Medicaid, regulatory/business requirements, and confidentiality standards, ensuring compliance in daily operations.
• Three (3) years of administrative experience meeting deadlines with strong attention to detail and the ability to utilize critical thinking skills to manage multiple priorities and coordinate tasks in a fast-paced environment.
• Three (3) years of administrative experience performing quality control assessments and monitoring activities for a public or private business organization.
• Three (3) years of professional experience communicating effectively, both verbally and in writing, with internal and external stakeholders.

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.
• Requires the ability to work outside normal business hours.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI BillTraining/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions