Pharmacy Operations Manager

Walgreens; Dayton (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a full-time certified pharmacy technician, where you'll play a crucial role in enhancing patient experiences and ensuring efficient pharmacy operations. In this dynamic position, you'll engage with customers, supervise pharmacy staff, and assist pharmacists in patient care activities. Your leadership will help shape a high-performing team while you maintain compliance with policies and laws. This role offers an excellent opportunity for professional growth and development in a supportive environment. If you're passionate about healthcare and customer service, this is the perfect chance to make a meaningful impact.

Qualifications

• Must have at least one year of pharmacy technician experience in retail or hospital settings.
• Maintaining PTCB certification and pursuing ongoing education is required.

Responsibilities

• Perform non-clinical pharmacy operations and administrative activities.
• Lead the selection, training, and performance management of pharmacy technicians.

Skills

Customer Service

Pharmacy Operations

Team Leadership

Communication

Inventory Management

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

Responsibilities and Duties

• Perform day-to-day non-clinical pharmacy operations and administrative activities where permitted by law, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions under the supervision of a pharmacist. Supervise pharmacy technicians and cashiers within legal and company guidelines.
• Lead the selection, scheduling, training, coaching, and performance management of pharmacy technician personnel, including making disciplinary decisions.

Customer Experience

• Engage with customers and patients, greet them, assist with products and services, resolve complaints, and answer non-clinical questions to ensure a positive experience. Share best practices in customer service.
• Build strong relationships with customers by anticipating needs and proactively offering services, enhancing the overall healthcare experience.

Operations

• Assist pharmacists in patient care activities such as registration, prescription data entry, medication preparation, counting, and verification, where legally permitted. Conduct patient and physician calls under pharmacist supervision and assist with healthcare services like vaccinations and health screenings as allowed by law.
• Delegate, direct, and assign non-clinical tasks within legal and company guidelines, ensuring timely completion and accountability.
• Prepare and file reports required by the company and government agencies under pharmacist supervision.
• Manage pharmacy workflow, organize daily activities, recommend staffing, and maintain a clean, stocked environment.
• Ensure compliance with policies and laws, manage inventory, and oversee administrative activities without pharmacist licensure.
• Complete non-clinical patient calls, support technology and process rollouts, maintain equipment, and ensure security measures are in place.
• Adhere to Good Faith Dispensing policies, monitor for diversion, report concerns, and ensure accurate insurance processing and follow-up.
• Assist in financial and operational analysis, coordinate community outreach, and build retail partnerships.

People & Performance Management

• Lead technician performance management, including disciplinary actions, hiring, onboarding, training, and scheduling. Identify training gaps and support team development.
• Ensure all licensures and certifications are active and compliant, using resources like Walgreens Online Verification System.

Training & Personal Development

• Maintain PTCB certification and pursue ongoing education and training. Follow performance improvement plans and seek professional growth through feedback and mentorship.

Communication

• Communicate effectively with the pharmacy team and participate in store meetings and check-ins.

Minimum Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (excluding Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluency in English (reading, writing, speaking).
• Willingness to work flexible hours, including evenings and weekends.