Pharmacy Operations Manager

Walgreens; New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Certified Pharmacy Technician to enhance pharmacy operations and patient care. In this pivotal role, you'll support non-clinical activities, manage workflow, and ensure compliance with legal standards. Your expertise will help create a positive customer experience while leading a team of pharmacy technicians. This position offers an opportunity to grow professionally within a dynamic environment that values ongoing education and community outreach. If you have a passion for healthcare and a commitment to service excellence, this is the perfect opportunity for you.

Qualifications

• Minimum one year of pharmacy technician experience in a retail or hospital setting.
• Maintain PTCB or equivalent certification and pursue ongoing education.

Responsibilities

• Support non-clinical pharmacy operations and ensure positive patient experiences.
• Lead technician performance management and handle hiring and training.

Skills

Customer Service

Pharmacy Operations

Team Leadership

Communication Skills

Problem Solving

Education

High School Diploma or GED

PTCB or ExCPT Certification

Tools

Pharmacy Management Systems

Job description

Job Description for Certified Pharmacy Technician

The pharmacy technician is responsible for supporting non-clinical pharmacy operations, administrative activities, and ensuring a positive patient experience. This role involves operating pharmacy systems, supervising pharmacy technicians and cashiers, and managing workflow within legal and company guidelines.

Customer Experience

• Engage customers and patients, assist with products and services, resolve complaints, and answer non-clinical questions to enhance customer satisfaction.
• Build strong relationships by anticipating needs and proactively offering healthcare services.

Operations

• Assist pharmacists with patient care activities, prescription processing, and healthcare services such as vaccinations and health screenings, within legal limits.
• Delegate and assign non-clinical tasks, ensure timely completion, and maintain pharmacy standards and inventory management.
• Prepare reports, manage daily workflow, and support pharmacy operations and compliance activities.
• Implement technology and process improvements, maintain equipment, and ensure security and proper recordkeeping.
• Adhere to Good Faith Dispensing policies and support asset protection efforts.
• Process insurance claims accurately, resolve issues, and participate in audits.
• Support community outreach and build retail partnerships.

People & Performance Management

• Lead technician performance management, including discipline and termination decisions, and ensure compliance with legal standards.
• Handle hiring, onboarding, training, and scheduling of pharmacy technicians.
• Identify training gaps and support team development to improve pharmacy operations.
• Monitor licensure and certifications, ensuring compliance with regulations.

Training & Personal Development

• Maintain PTCB or equivalent certification and pursue ongoing education and training.
• Engage in professional development, performance monitoring, and mentorship.

Communication

• Maintain effective communication within the pharmacy team and participate in meetings and check-ins.

Minimum Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (excluding Puerto Rico).
• At least one year of pharmacy technician experience in a retail or hospital setting.
• Fluency in English (excluding Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.