Pharmacy Operations Manager

Walgreens; Califon (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Technician to manage day-to-day pharmacy operations while ensuring a positive patient experience. This role involves overseeing pharmacy staff, engaging with customers, and supporting healthcare services like vaccinations. The ideal candidate will possess strong leadership skills, a commitment to compliance, and a passion for enhancing the healthcare experience. Join a forward-thinking company where your contributions will directly impact patient care and community health initiatives. If you are ready to take your career to the next level in a dynamic environment, this opportunity is for you.

Qualifications

• High School Diploma or GED required, along with PTCB or ExCPT certification.
• At least one year of pharmacy technician experience in retail or hospital setting.

Responsibilities

• Oversee pharmacy operations and ensure compliance with laws and policies.
• Engage with customers to enhance their healthcare experience and resolve complaints.

Skills

Customer Service

Pharmacy Operations

Team Leadership

Communication Skills

Problem Solving

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

Pharmacy Technician Job Description

Responsible for performing day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

1. Operate pharmacy systems to obtain patient and drug information and process prescriptions. Work under the supervision of a pharmacist, supervising pharmacy technicians and cashiers within legal and company guidelines.
2. Lead the selection, scheduling, and development of pharmacy technician personnel. Conduct training, coaching, and performance management, including disciplinary actions and terminations.

Customer Experience

1. Engage with customers and patients, greet them, assist with products and services, resolve complaints, and respond to requests to ensure a positive experience. Share customer service best practices.
2. Build strong relationships by anticipating needs and proactively offering services, enhancing the healthcare experience.

Operations

1. Assist pharmacists in delivering patient care, including registration, data entry, medication preparation, counting, and verification, under legal supervision. Support healthcare services like vaccinations and health screenings, where permitted.
2. Exercise independent judgment to delegate and assign non-clinical work, ensuring timely completion and accountability.
3. Prepare and file reports required by the company and government agencies, manage pharmacy workflow, and organize daily activities.
4. Ensure compliance, maintain inventory, and oversee administrative activities and equipment operation, including security measures.
5. Adhere to Good Faith Dispensing policies and support asset protection and diversion monitoring.
6. Report prescription errors, ensure insurance claim accuracy, and support financial and operational improvements.
7. Coordinate community outreach, build retail partnerships, and support off-site clinics.

People & Performance Management

1. Lead technician performance management, including discipline, hiring, onboarding, training, and scheduling, ensuring compliance with laws and policies.
2. Identify training gaps and support team development, ensuring licensure and certification compliance.

Training & Personal Development

1. Maintain PTCB or state certification, pursue ongoing education, and participate in performance improvement activities.
2. Seek professional growth through self-monitoring, feedback, and mentorship.

Communication

1. Maintain effective communication with the pharmacy team and participate in meetings and check-ins.

Minimum Requirements

• High School Diploma, GED, or equivalent
• PTCB or ExCPT certification (except in Puerto Rico)
• At least one year of pharmacy technician experience in retail or hospital setting
• Fluent in English (reading, writing, speaking), except in Puerto Rico
• Willingness to work flexible hours, including evenings and weekends