Pharmacy Operations Lead & Team Coach

Walgreens; Lorain (OH); On-site; USD 30,000 - 43,000; Full time

Job summary

Walgreens in Lorain, Ohio is seeking a full-time certified Pharmacy Technician to support non-clinical pharmacy operations and patient experience. Under pharmacist supervision, you will process prescriptions, manage patient data, and assist with vaccines and health services as allowed by law.

You will lead training and performance management for technicians, ensure policy compliance, and help optimize pharmacy workflow while maintaining accurate records and inventory management.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• PTCB certification required or must be eligible.

Responsibilities

• Assist pharmacist in patient care activities including prescription data entry and preparation of medications.
• Answer non-clinical questions and resolve customer complaints to ensure a positive patient experience.
• Lead training, coaching, and performance management of pharmacy technicians.
• Ensure accurate processing of insurance claims and follow up with insurers.

Skills

Fluent English

Customer service

Education

High School Diploma

PTCB certification

Job description

Walgreens in Lorain, Ohio is seeking a full-time certified Pharmacy Technician to support non-clinical pharmacy operations and patient experience. Under pharmacist supervision, you will process prescriptions, manage patient data, and assist with vaccines and health services as allowed by law.

You will lead training and performance management for technicians, ensure policy compliance, and help optimize pharmacy workflow while maintaining accurate records and inventory management.