Pharmacy Lead Customer Care - Remote Potential & Bonus

Onco360; Louisville (KY); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401k with a match

Paid Time Off and Paid Holidays

Tuition Reimbursement

Paid Volunteer Day

Floating Holiday

Referral Incentive

Paid Life, and short & long-term disa

Job summary

Onco360 Pharmacy seeks a Pharmacy Lead Customer Care Specialist in Louisville, KY to oversee customer care interactions and staffing directions for the team. This full-time role may transition to remote work after the onsite training period.

The position requires a Bachelor’s degree and 2+ years in pharmacy operations, with additional experience in customer care preferred. Comprehensive benefits and a competitive starting salary are offered.

Qualifications

• Bachelor's degree required.
• 2+ years of pharmacy operations experience.
• 2+ years of customer care or related experience.

Responsibilities

• Manage customer care escalations email workflow.
• Coordinate with Customer Care Supervisor to address escalations daily.
• Assign and resolve exceptions in pharmacy operations as directed by leadership.
• Escalate issues to appropriate directors or teams as needed.
• Mentor new teammates and lead triage of escalated issues.
• Support onboarding and training activities for the team.

Skills

Customer service

Problem solving

Verbal & written communication

Education

Bachelor's Degree

Job description

Onco360 Pharmacy seeks a Pharmacy Lead Customer Care Specialist in Louisville, KY to oversee customer care interactions and staffing directions for the team. This full-time role may transition to remote work after the onsite training period.

The position requires a Bachelor’s degree and 2+ years in pharmacy operations, with additional experience in customer care preferred. Comprehensive benefits and a competitive starting salary are offered.