Pharmacy Lead — Customer Care & Team Leadership

Onco360; Houston (TX); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401k with match

Paid Time Off and Holidays

Tuition Reimbursement

Paid Volunteer Day

Floating Holiday

Referral Incentive

Paid Life, and disability insurance

Job summary

Onco360 Pharmacy in Houston, TX is seeking a Pharmacy Lead Customer Care Specialist to oversee patient care interactions and resolve escalations. This full-time role reports to the Customer Care Supervisor and may transition to remote work after onsite training.

The position requires a Bachelor's degree, 2+ years in pharmacy operations and customer care, and strong communication skills. Competitive benefits include Medical, Dental, Vision, 401k match, PTO, tuition reimbursement, and a $5,000

Qualifications

• Bachelor's degree required.
• 2+ years of pharmacy operations experience.
• 2+ years of customer care experience.
• Excellent verbal and written communication.

Responsibilities

• Manage customer care escalations email workflow.
• Coordinate with Customer Care Supervisor to address escalations.
• Direct staff assignments and onboarding for new teammates.
• Lead and mentor teammates during supervisor absence.
• Collaborate with pharmacy operations to resolve issues.

Skills

Customer service

Problem solving

Written communication

Independent worker

Pharmacy tech license

Education

Bachelor's degree

Job description

Onco360 Pharmacy in Houston, TX is seeking a Pharmacy Lead Customer Care Specialist to oversee patient care interactions and resolve escalations. This full-time role reports to the Customer Care Supervisor and may transition to remote work after onsite training.

The position requires a Bachelor's degree, 2+ years in pharmacy operations and customer care, and strong communication skills. Competitive benefits include Medical, Dental, Vision, 401k match, PTO, tuition reimbursement, and a $5,000