Pharmacy Intake Specialist

Gebbs Healthcare Solutions Inc; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Gebbs Healthcare Solutions Inc. is seeking a Pharmacy Intake Specialist to receive, process, and document prescription referrals while ensuring patient, insurance, and provider information is accurate.

You will liaise with patients, providers, insurers, and pharmacy staff to facilitate timely prescription fulfillment and superior service.

Qualifications

• High school diploma or equivalent required.
• Experience with specialty pharmacy or mail-order pharmacy operations.
• CareTend experience required.
• Familiarity with pharmacy management systems, EMRs, or healthcare databases.
• Proficiency with insurance verification, prior authorizations, or benefits investigations.
• Minimum of 2 years of experience in a specialty pharmacy environment.
• Strong data entry skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of HIPAA regulations and patient confidentiality standards.

Responsibilities

• Receive and process incoming prescription referrals via phone, fax, email, and electronic systems.
• Accurately enter patient demographics, prescription, and insurance information into pharmacy systems.
• Verify the completeness and accuracy of referral documentation.
• Contact patients, healthcare providers, and insurance companies to obtain missing information as needed.
• Perform insurance verification and obtain benefit information.
• Communicate with physician offices regarding prescription clarifications, prior authorizations, and required documentation.
• Schedule patient onboarding calls and coordinate the intake process.
• Maintain detailed and accurate records in compliance with pharmacy regulations and HIPAA requirements.
• Monitor intake queues and prioritize referrals to ensure timely processing.
• Provide exceptional customer service to patients, providers, and internal team members.
• Collaborate with pharmacists, billing specialists, and other departments to ensure efficient workflow.
• Assist with special projects and other duties as assigned.

Skills

Data entry

Attention to detail

Verbal communication

Written communication

Multitasking

HIPAA compliance

Education

High school diploma or equivalent

Tools

CareTend

EMRs

Pharmacy management systems

Job description

The Pharmacy Intake Specialist is responsible for receiving, processing, and documenting prescription referrals while ensuring accurate patient, insurance, and provider information. This role serves as a key liaison between patients, healthcare providers, insurance companies, and pharmacy staff to facilitate timely prescription fulfillment and exceptional patient service.

Essential Duties and Responsibilities

• Receive and process incoming prescription referrals via phone, fax, email, and electronic systems.
• Accurately enter patient demographics, prescription, and insurance information into pharmacy systems.
• Verify the completeness and accuracy of referral documentation.
• Contact patients, healthcare providers, and insurance companies to obtain missing information as needed.
• Perform insurance verification and obtain benefit information.
• Communicate with physician offices regarding prescription clarifications, prior authorizations, and required documentation.
• Schedule patient onboarding calls and coordinate the intake process.
• Maintain detailed and accurate records in compliance with pharmacy regulations and HIPAA requirements.
• Monitor intake queues and prioritize referrals to ensure timely processing.
• Provide exceptional customer service to patients, providers, and internal team members.
• Collaborate with pharmacists, billing specialists, and other departments to ensure efficient workflow.
• Assist with special projects and other duties as assigned.

Required Qualifications

• High school diploma or equivalent required.
• Experience with specialty pharmacy or mail-order pharmacy operations.
• CareTend experience required.
• Familiarity with pharmacy management systems, EMRs, or healthcare databases.
• Proficiency with insurance verification, prior authorizations, or benefits investigations.
• Minimum of 2 years of experience in a specialty pharmacy environment.
• Strong data entry skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of HIPAA regulations and patient confidentiality standards.