Remote Pharmacy Intake Specialist — Specialty Rx

GeBBS Healthcare Solutions; United States; On-site; USD 30,000 - 34,000; Full time

Job summary

GeBBS Healthcare Solutions is seeking a Pharmacy Intake Specialist to receive, process, and document prescription referrals while ensuring accurate patient, insurance, and provider information. This role acts as a liaison between patients, providers, insurance companies, and pharmacy staff to enable timely prescription fulfillment and exceptional service.

The ideal candidate has at least 2 years in a specialty or mail-order pharmacy, experience with CareTend, and familiarity with pharmacy

Qualifications

• High school diploma or equivalent required.
• Experience with specialty pharmacy or mail-order pharmacy operations.
• CareTend experience required.
• Familiarity with pharmacy management systems, EMRs, or healthcare databases.
• Proficiency with insurance verification, prior authorizations, or benefits investigations.
• Minimum of 2 years of experience in a specialty pharmacy environment.
• Strong data entry skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of HIPAA regulations and patient confidentiality standards.

Responsibilities

• Receive and process incoming prescription referrals via phone, fax, email, and electronic systems.
• Accurately enter patient demographics, prescription, and insurance information into pharmacy systems.
• Verify the completeness and accuracy of referral documentation.
• Contact patients, healthcare providers, and insurance companies to obtain missing information as needed.
• Perform insurance verification and obtain benefit information.
• Communicate with physician offices regarding prescription clarifications, prior authorizations, and required documentation.
• Schedule patient onboarding calls and coordinate the intake process.
• Maintain detailed and accurate records in compliance with pharmacy regulations and HIPAA requirements.
• Monitor intake queues and prioritize referrals to ensure timely processing.
• Provide exceptional customer service to patients, providers, and internal team members.
• Collaborate with pharmacists, billing specialists, and other departments to ensure efficient workflow.
• Assist with special projects and other duties as assigned.

Skills

Attention to detail

Verbal communication

Written communication

Time management

Education

High school diploma or equivalent

Tools

CareTend

Pharmacy management systems

EMRs

Job description

GeBBS Healthcare Solutions is seeking a Pharmacy Intake Specialist to receive, process, and document prescription referrals while ensuring accurate patient, insurance, and provider information. This role acts as a liaison between patients, providers, insurance companies, and pharmacy staff to enable timely prescription fulfillment and exceptional service.

The ideal candidate has at least 2 years in a specialty or mail-order pharmacy, experience with CareTend, and familiarity with pharmacy