Pharmacy Fulfillment Operations Lead

Allivet; Fishers (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Allivet is seeking a Pharmacy Fulfillment Supervisor to lead daily fulfillment activities in a fast-paced, high-volume environment at our Fishers, Indiana site. You will supervise the fulfillment team, optimize workflow, and ensure accurate and timely order processing.

As a key backup to the Sr. Pharmacy Fulfillment Manager, you will oversee staffing, performance, safety, and quality, while driving continuous improvement and cross-functional collaboration with pharmacy, verification, and

Qualifications

• Must be a Registered Pharmacy Technician (RPT) in good standing in Indiana.
• 3+ years of progressive experience in a pharmacy, fulfillment, mail-order, or high-volume operations.
• 1+ year of lead, supervisory, or frontline leadership experience preferred.
• Strong understanding of pharmacy fulfillment workflows, inventory practices, quality standards, and procedures.
• Ability to lead a team, assign work, coach employees, manage competing priorities, and maintain accountability for results.

Responsibilities

• Lead daily fulfillment activities for assigned shifts or work areas, ensuring orders are processed accurately, efficiently, and within expected service timelines.
• Balance staffing across functions, adjust priorities based on volume and operational needs, and ensure timely completion of critical work.
• Monitor workflow throughout the day and proactively address bottlenecks, backlogs, staffing gaps, equipment issues, and other operational barriers.
• Conduct shift huddles and maintain clear communication of priorities, expectations, process changes, and operational risks.
• Ensure team members follow established SOPs, quality standards, safety procedures, and pharmacy-related requirements.
• Provide direct supervision, coaching, feedback, and day-to-day direction to fulfillment team members.
• Support onboarding, training, cross-training, and ongoing development of team members to build flexibility and coverage across the operation.
• Monitor attendance, punctuality, productivity, quality, and adherence to expectations; elevate performance or conduct issues to the Sr. Manager as appropriate.
• Recognize strong performance and reinforce a positive, accountable, team-oriented work environment.
• Act as a role model for professionalism, accuracy, safety, customer focus, and operational discipline.
• Monitor daily productivity, accuracy, service levels, backlog, and other assigned fulfillment KPIs.
• Identify performance trends and operational issues and provide timely updates and recommendations to the Sr. Manager.
• Assist with root-cause analysis and implementation of corrective actions for recurring quality, productivity, or service issues.
• Ensure quality checks, documentation, and required operational records are completed accurately and on time.
• Support proper inventory handling, storage, organization, replenishment, rotation, and security within the fulfillment area.
• Identify inventory shortages, damaged product, process gaps, and other issues that could affect order fulfillment and elevate them appropriately.
• Maintain a safe, clean, organized, and efficient work environment and promptly address or elevate safety concerns.
• Partner with pharmacy, verification, dispensing, customer service, inventory, and other teams to resolve order and workflow issues.
• Communicate clearly and professionally with internal partners and leadership regarding operational status, staffing, risks, and escalations.
• Support smooth handoffs between shifts and ensure open issues are documented and communicated.
• Identify practical opportunities to improve workflow, reduce rework, improve accuracy, and increase team productivity.
• Support the Sr. Manager with process changes, technology implementations, testing, training, and adoption of new procedures.
• Help maintain current SOPs, job aids, and standard work by providing frontline feedback on what is working and where changes are needed.
• Serve as the designated backup for the Sr. Pharmacy Fulfillment Manager and assume day-to-day operational leadership when the Sr. Manager is unavailable.
• Maintain staffing, workflow, service, quality, and safety oversight during manager absences and elevate issues requiring higher-level decisions.
• Lead daily huddles, review operating priorities and KPIs, communicate business updates, and coordinate cross-functional responses during manager absences.
• Provide a clear transition back to the Sr. Manager by documenting key decisions, open issues, staffing concerns, and operational results.
• Support business continuity during peak volume, staffing shortages, system issues, and other operational disruptions.

Skills

Leadership

Communication

Problem-solving

Organization

Decision-making

Attention to detail

Patient safety

Education

Registered Pharmacy Technician (RPT) – Indiana

Job description

Allivet is seeking a Pharmacy Fulfillment Supervisor to lead daily fulfillment activities in a fast-paced, high-volume environment at our Fishers, Indiana site. You will supervise the fulfillment team, optimize workflow, and ensure accurate and timely order processing.

As a key backup to the Sr. Pharmacy Fulfillment Manager, you will oversee staffing, performance, safety, and quality, while driving continuous improvement and cross-functional collaboration with pharmacy, verification, and