Pharmacy Front Desk & Patient Care Advocate

Live Oak Pharmacy; Plano (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Health insurance

Job summary

Live Oak Pharmacy in Plano, Texas is seeking a friendly Customer Service Representative to be the first point of contact for patients. If you are organized, patient‑focused, and comfortable on the phone, we’d like to hear from you.

You’ll greet patients at the counter, answer calls, process refills, handle POS transactions, schedule deliveries, keep front areas clean, and uphold HIPAA privacy. Starting pay is $16.00 per hour, with room to grow based on performance; interview timing to be

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Comfortable with computers, phones, and basic data entry.
• Dependable, punctual, and able to work in a fast-paced environment.
• Able to stand for extended periods and lift up to 25 lbs.

Responsibilities

• Greet patients at the counter and answer incoming phone calls.
• Make phone calls to inform patients that we received their prescriptions.
• Take refill requests and check prescription status.
• Process point-of-sale transactions and handle cash and card.
• Schedule deliveries and follow up with patients on ready prescriptions.
• Keep the front counter, waiting area, and OTC shelves clean and stocked.
• Maintain patient confidentiality in accordance with HIPAA.

Skills

Customer service

Communication skills

Data entry

Education

High school diploma

Tools

PioneerRx

Job description

Live Oak Pharmacy in Plano, Texas is seeking a friendly Customer Service Representative to be the first point of contact for patients. If you are organized, patient‑focused, and comfortable on the phone, we’d like to hear from you.

You’ll greet patients at the counter, answer calls, process refills, handle POS transactions, schedule deliveries, keep front areas clean, and uphold HIPAA privacy. Starting pay is $16.00 per hour, with room to grow based on performance; interview timing to be