Pharmacy Customer Experience Specialist

Walgreens; Plano (TX); On-site; USD 45,847,000 - 51,577,000; Full time

Job summary

Walgreens in Plano, TX is seeking a Retail Pharmacy Technician to assist pharmacists, process prescriptions, and deliver outstanding customer service at the point of sale.

The role includes operating the register, handling daily transactions, and supporting pharmacy operations with inventory and patient information systems. Flexibility for evenings/weekends is required; prior retail experience is a plus.

Qualifications

• Fluent in reading, writing and speaking English.
• Willing to work flexible schedule including evenings and weekends.
• Six months of retail experience preferred.
• PTCB certification preferred or currently pursuing.

Responsibilities

• Assist pharmacist under supervision in dispensing and processing prescriptions.
• Operate cash register and handle transactions accurately.
• Maintain clean and well-merchandised counters and shelves.
• Provide courteous customer service and product recommendations.
• Support pharmacy workflows and inventory management as needed.

Skills

Customer service

Cash handling

Pharmacy support

Teamwork

English fluency

Education

PTCB Certification

High school diploma or equivalent

Tools

Pharmacy systems

POS / cash register

Inventory management

Job description

Walgreens in Plano, TX is seeking a Retail Pharmacy Technician to assist pharmacists, process prescriptions, and deliver outstanding customer service at the point of sale.

The role includes operating the register, handling daily transactions, and supporting pharmacy operations with inventory and patient information systems. Flexibility for evenings/weekends is required; prior retail experience is a plus.