Pharmacy Dispensing System - Field Service Technician (Field Based)

Intermedia Group Inc.; Philadelphia (Philadelphia County); On-site; USD 55,000 - 72,000; Full time

Job summary

Intermedia Group Inc. is seeking a Field Service Technician to support pharmacy automation systems across hospital, retail, and long-term-care sites in the Philadelphia region.

The role requires on-site visits, preventive maintenance, and on-demand repairs to ensure system uptime and customer satisfaction. The candidate will install, calibrate, and diagnose complex dispensing equipment, provide staff training, and document all service activity.

Qualifications

• 3-5 years of experience as a Field Service Engineer in medical devices or pharmacy automation.
• Proficiency with Windows operating systems and MS Office; able to edit and manage configuration/XML files.
• Solid computer networking knowledge (TCP/IP, IP config, routers/switches) and problem solving.

Responsibilities

• Provide on-site technical support for pharmacy automation systems, including break/fix and preventive maintenance.
• Troubleshoot complex systems with hardware diagnostics and mechanical/electromechanical repair to maximize uptime.
• Deliver training to pharmacy staff on system operation and service requests within SLA; document resolutions in system.
• Assist with installations, commissioning, and upgrades; record service activities in Salesforce Field Service Lightning.
• Travel regionally, including overnight stays, and contribute feedback to engineering and quality teams.

Skills

Field service

Pharmacy automation

Windows OS

Networking TCP/IP

System imaging

Education

High School Diploma

Associate Degree

Tools

Salesforce Field Service Lightning

Job description

Pharmacy Dispensing System - Field Service Technician (Field Based)

• Philadelphia, PA

OPEN JOB: Pharmacy Dispensing System - Field Service Technician (Field Based)

LOCATION: Philadelphia, Pennsylvania
BASE SALARY: $55,000 to $72,000

FULL-TIME / FULL BENEFITS

INDUSTRY: Medical Equipment / Devices

Job Summary:

• Our client, a medical device manufacturer is seeking a Field Support Engineer / Field Service Engineer based in the Philadelphia, PA regional area. This field-based role delivers on-site technical support and customer service for pharmacy automation systems used in hospital, retail, and long-term-care pharmacy environments.
• The Field Support Engineer provides break/fix repair, preventive maintenance, system installation support, and customer training while ensuring system uptime, SLA compliance, and customer satisfaction.

Responsibilities:

• Provide expert on-site technical supportfor pharmacy automation and dispensing systems, performing break/fix service, preventive maintenance, and equipment calibration to ensure optimal system performance and reliability.
• Troubleshoot and repair complex systemsthrough hardware diagnostics, mechanical troubleshooting, and electromechanical system repair, maintaining maximum system uptime through proactive issue identification and root-cause analysis.
• Deliver comprehensive technical trainingto pharmacy staff, ensuring proper system operation while responding to service requests within defined SLA requirements and collaborating with field service teams to resolve complex technical issues.
• Support system implementation and upgradesby assisting Product Implementation Teams with installations, commissioning, and upgrades while meticulously documenting all service activities and technical resolutions in Salesforce Field Service Lightning.
• Participate in regional field coverage rotation, including occasional overnight travel and weekend/holiday/on-call support, while providing valuable product performance feedback to engineering, quality, and management teams to drive continuous improvement.

Minimum Requirements:

• Seeking candidates with 3-5 years of experience as a Field Service Engineer, specifically in medical devices, healthcare technology, or pharmacy automation equipment, with a minimum educational requirement of a High School Diploma.
• Must demonstrate strong proficiency with Microsoft Windows operating systems (versions 2000 through 11) and Microsoft Office Suite, with the ability to locate, edit, and manage system configuration files and XML files.
• Hands-on experience with computer networking fundamentals including TCP/IP protocols, IP configuration, router/switch management, and advanced network troubleshooting skills to ensure optimal system performance.
• Experience with system ghosting, imaging, and re-imaging processes, coupled with strong mechanical aptitude and proficiency using standard hand tools for equipment maintenance and repair.
• Proven ability to perform in-depth disassembly and reassembly of complex subsystems, with excellent skills in documenting technical work with clarity and accuracy to maintain comprehensive service records.

Preferred Requirements

• Associate Degree or equivalent experience in Engineering Technology, Electronics, Mechatronics, IT, or STEM-related discipline
• Experience supporting automated dispensing systems or pharmacy robotics
• Prior work in regulated healthcare or FDA-regulated environments

Work Environment & Physical Requirements

• Field-based role operating across hospital, retail, and long-term-care pharmacy sites
• Frequent standing, walking, bending, lifting, and equipment handling
• Ability to lift up to 50 lbs frequently and 100 lbs occasionally
• Periodic extended workdays up to 10-12 hours
• Daily vehicle travel across the Philadelphia regional territory (average up to four hours per day)
• Occasional overnight and air travel