Pharmacy Customer Support Associate I

Elevance Health, Inc.; San Antonio (TX); Vor Ort; USD 32.000 - 52.000; Vollzeit

Zusammenfassung

Elevance Health, Inc. through BioPlus Specialty Pharmacy is seeking a Pharmacy Customer Associate I in San Antonio, TX. The role focuses on responding to basic customer questions via telephone and written correspondence about pharmacy retail and mail order prescriptions.

The position requires a HS diploma or equivalent with prior automated customer service experience. Certification as Pharmacy Technician (CPhT) is preferred, along with knowledge of the 340B program and PBM processes.

Qualifikationen

• Requires a HS diploma or equivalent and prior experience in an automated customer service environment.
• Preferred: Certified Pharmacy Technician (CPhT) or related certification.
• Familiarity with benefits investigation and pharmacy PBM processes is preferred.

Aufgaben

• Responds to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
• Develops and maintains positive customer relations and coordinates with company functions to ensure requests are handled promptly.
• Interacts with internal and external customers to provide claims, customer service, and membership support.

Kenntnisse

Customer service

Communication

Problem solving

Technology literacy

Ausbildung

HS diploma or equivalent

Tools

Microsoft Office

Healthcare information systems

Jobbeschreibung

Elevance Health, Inc. through BioPlus Specialty Pharmacy is seeking a Pharmacy Customer Associate I in San Antonio, TX. The role focuses on responding to basic customer questions via telephone and written correspondence about pharmacy retail and mail order prescriptions.

The position requires a HS diploma or equivalent with prior automated customer service experience. Certification as Pharmacy Technician (CPhT) is preferred, along with knowledge of the 340B program and PBM processes.