Pharmacy Customer Service Technician – Long-Term Care

JobRx, Inc.

Covina (CA)

On-site

USD 25,000 - 29,000

Full time

14 days+

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Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Skilled Nursing Pharmacy in West Covina, CA is hiring a Pharmacy Customer Service Technician to support long‑term care facilities with accurate prescription processing and patient data entry. You will collaborate with nursing staff and providers to resolve medication issues and ensure timely dispensing.

The role requires a California Pharmacy Technician license, strong customer service, and familiarity with pharmacy management software.

Qualifications

Active California Pharmacy Technician license required.
Experience in retail, hospital, or long-term care pharmacy preferred.
Strong customer service and communication skills, both verbal and written.
Proficiency with pharmacy management software and data entry.

Responsibilities

Serve as a primary point of contact for customer and facility inquiries, providing prompt and professional pharmacy support.
Process and verify prescription orders accurately for long-term care and skilled nursing facility patients.
Coordinate with nursing staff and healthcare providers to resolve medication-related issues.
Assist with data entry of patient profiles, prescriptions, and insurance information into pharmacy management systems.
Manage and track medication orders, refills, and delivery schedules to ensure timely dispensing.
Support pharmacists with order fulfillment, labeling, and packaging of medications.
Maintain compliance with state and federal pharmacy regulations and HIPAA guidelines.