Pharmacy Customer Service Representative - National Remote

Lensa; Phoenix (AZ); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Pharmacy Customer Service Representative to join their remote team. This full-time role involves handling customer inquiries about prescriptions and benefits, requiring strong communication skills and a customer-focused approach. With comprehensive training and a supportive work environment, this position offers a chance to make a significant impact on health outcomes while enjoying flexible telecommuting options.

Benefits

Comprehensive benefits package

Incentives and stock options

401k

Paid training

Qualifications

• Customer service experience in a call center environment.
• Ability to handle multiple screens and systems simultaneously.
• Flexibility to work full-time shifts (40 hours/week).

Responsibilities

• Respond to incoming calls regarding benefit eligibility and prescription status inquiries.
• Educate callers on prescription benefits and order statuses.
• Identify issues and communicate solutions to customers.

Skills

Customer service

Active listening

Compassionate response

Education

High School Diploma / GED

Job description

Pharmacy Customer Service Representative - National Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to make an impact on the communities we serve as you help us advance health equity on a global scale. Start your journey with us in Caring. Connecting. Growing together.

Training classes start soon - apply today!

Trust matters. Being trusted matters a lot. Here at OptumRx, we’ve earned the trust of more than 65 million people who rely on us for prescription drugs that improve their health and lifestyle. We trust that you can take advantage of some of the best training and tools in the world to serve our customers and their care providers. You’ll handle 50-70 calls per day from members with questions about prescriptions, using your personality and our tools to ensure each call is successful. This is a significant opportunity to bring your compassion for others while building your career.

This full-time position (40 hours/week) requires flexibility to work any of our 8-hour shifts during business hours (10:30 AM - 11:00 PM CST), including occasional overtime and shift adjustments.

We offer 6 weeks of paid training (5 weeks classroom, 1 week on-the-job). Training hours are 8:30 AM - 5:00 PM CST, Monday to Friday, with mandatory participation on camera. Post-training, you will be scheduled within the hours of 10:30 AM - 11:00 PM CST, Sunday to Saturday. Training is conducted virtually from your home. You’ll enjoy the flexibility to telecommute within the U.S.

Primary Responsibilities

1. Respond to incoming calls regarding benefit eligibility and prescription status inquiries.
2. Schedule medication deliveries as needed.
3. Educate callers on prescription benefits, plans, formulary, premiums, and order/claim statuses.
4. Practice active listening, ask follow-up questions, and document information accurately.
5. Identify issues and communicate solutions to customers, pharmacies, and physicians.
6. Occasionally make outbound calls to partners.

This role demands research of complex issues across multiple databases, requiring fluency in computer navigation and compassionate engagement.

Performance is recognized and rewarded in an environment that offers clear success metrics and development opportunities.

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 or older
• Customer service experience in a call center environment
• Ability to handle multiple screens and systems simultaneously
• Flexibility to work full-time shifts (40 hours/week) within our business hours, including occasional overtime and shift adjustments

Preferred Qualifications

• 1+ years of experience in office, administrative, clerical, or customer service roles
• Pharmacy background
• Experience in fast-paced environments
• Ability to adapt to changing environments

Telecommuting Requirements

• Secure handling of sensitive documents
• Dedicated, private work area at home
• Reliable high-speed internet connection

Soft Skills

• Excellent listening, rapport-building, and compassionate response skills
• Adherence to telecommuter policies

The hourly rate ranges from $16.00 to $28.85, based on experience, location, and other factors. Benefits include comprehensive packages, incentives, stock options, and 401k. Application deadline is at least 2 business days from posting or until enough candidates are collected.

UnitedHealth Group is committed to diversity, equity, and inclusion, and is an equal opportunity employer. We are a drug-free workplace requiring pre-employment drug testing.