Pharmacy Customer Service Representative I

JobRx, Inc.; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Life Insurance

Tuition Reimbursement

401(k)

Free fitness center

Job summary

OneWorld Community Health Centers, Inc. in Omaha, Nebraska, is hiring a Pharmacy Customer Service Representative I for a full-time, 40-hour week on a Monday–Friday schedule with rotating Saturday shifts at the Main Livestock Exchange Campus.

The role supports pharmacy programs, assists patients with records, insurance, prescriptions, and language interpretation; it requires bilingual English/Spanish communication and cash handling experience.

Qualifications

• High school diploma or equivalent required.
• Minimum of 18 years of age.
• Nebraska Pharmacy Technician license preferred; license eligibility required.
• At least 1 year of cash handling experience.
• Proficiency with MS Word, Excel, and internet usage.
• Bilingual English and Spanish required.
• Strong written and verbal communication skills.
• Solid math and analytical problem solving skills.
• Ability to work independently and as part of a team.
• Awareness of low-income and medically underserved populations.

Responsibilities

• Welcomes patients and provides excellent customer service.
• Registers and maintains patient records and insurance in the pharmacy software.
• Performs daily cash register operations and cash handling.
• Receives, refills, and mails prescriptions.
• Advises patients on medication financial assistance options.
• Provides translation and interpretation as needed.

Skills

Customer service

English/Spanish bilingual

Communication skills

Math skills

Independent work

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Internet usage

Job description

One full-time position (1.0 FTE 40 hrs/week) Located on the Main Livestock Exchange Campus (30th & L) Monday - Friday, rotating Saturday shift

Job Duties

The Pharmacy Customer Service Representative I (PCSR I) contributes to the organization's overall goal to develop and sustain pharmacy services for patients. The PCSR I works as part of a team that provides support for OneWorld's pharmaceutical programs. The PCSR I collects patient fees, directs patients to the proper financial and medication assistance programs, and answers general questions regarding pharmacy programs. The PCSR I contributes to maintaining a cooperative work environment and provides assistance in administrative support.

• Welcomes patients to the pharmacy as they arrive, inquires how to assist them, and provides them with excellent customer service.
• Registers, updates, and maintains patient records and insurance information in the pharmacy software system.
• Performs daily cash register operations and follows cash handling procedures, as directed by the Associate Director of Pharmacy Operations and the Pharmacy Customer Service Supervisor.
• Receives, refills, and mails prescriptions as requested by patients.
• Advises patients on medication financial assistance options and directs them to the appropriate resources and staff members.
• Provides written translation services and verbal interpretation between patients and pharmacy staff as needed.

The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 18 years of age required.
• Licensure as a Pharmacy Technician in the state of Nebraska preferred; license eligibility required.
• One or more years of cash handling experience in a work environment required.
• Proficiency and experience with Microsoft Office products (Word, Excel) and internet usage required.
• Proficiency in both English and Spanish required.
• Effective communication skills (verbal and written) required.
• Demonstrated math skills including addition, subtraction, multiplication, and division along with strong analytical problem‑solving skills.
• Demonstrated ability to provide excellent customer service, while exhibiting a positive and proactive attitude.
• Demonstrated organizational skills, with high attention to detail and strong trouble‑shooting/follow‑up skills.
• Demonstrated ability to work independently, balancing responsibilities and work projects with minimal direction, but also function well in a team environment.
• Demonstrated understanding and awareness of assistance programs, community resources, and the needs of low‑income and medically underserved populations.
• Demonstrated ability to work with diverse groups in a coordinating role.

Benefits

OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center, and more.

Equal Opportunity Employer

OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non‑discrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.