Pharmacy CSR 1

Wipro; United States; Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical and dental benefits options

Disability insurance

Paid time off

Other paid and unpaid leave options

Job summary

Wipro is seeking a Pharmacy CSR in the United States to handle medication requests primarily by phone, with some written orders. The role requires healthcare experience and familiarity with MO HealthNet criteria to determine outcomes, working closely with pharmacists and physicians.

You will interpret clinical rules, make pre-certification determinations, and maintain high accuracy while managing a high volume of calls. Great communication and multitasking are essential.

Qualifications

• Experience in pharmacy services or healthcare settings.
• Prior customer service experience required.
• Experience working directly with pharmacists and physicians.

Responsibilities

• Process medication requests submitted primarily by phone, with some written requests.
• Apply MO HealthNet criteria using an interactive application to determine review outcomes.
• Interpret and apply clinical rules and decision-making algorithms related to medications under review.
• Make final determinations regarding medication pre-certification based on established guidelines.
• Maintain a high level of accuracy and professionalism while handling a high volume of calls throughout the shift.
• Effectively multitask in a fast-paced environment.

Skills

Pharmacy services

Healthcare experience

Customer service

Pharmacists collaboration

Job description

Pharmacy CSR

Staffed by Pharmacy Technicians, LPNs , CMTs (Certified Medication Technicians), and some MAs (Medical Assistants).

Possible shifts include:

• Monday-Friday, 8:00 AM ââ¬â 5:00 PM
• Monday-Friday, 9:00 AM ââ¬â 6:00 PM
• Monday-Friday, 10:00 AM ââ¬â 7:00 PM
• Tuesday-Friday, 9:00 AM ââ¬â 6:00 PM, plus Saturdays between 8:00 AM ââ¬â 6:00 PM (every Saturday required)
• Saturday & Sunday between 8:00 AM ââ¬â 6:00 PM, plus three weekday shifts (9:00 AM ââ¬â 6:00 PM)

Includes two consecutive weekdays off

Pharmacy CSR description:

• The Pharmacy CSR is responsible for processing medication requests submitted primarily by phone, with some written requests, from healthcare providers and pharmacies.
• Utilize healthcare experience and apply MO HealthNet criteria using an interactive application to determine review outcomes.
• Interpret and apply clinical rules and decision-making algorithms related to medications under review.
• Make final determinations regarding medication pre-certification based on established guidelines.
• Maintain a high level of accuracy and professionalism while handling a high volume of calls throughout the shift.
• Effectively multitask in a fast-paced environment.

Experience:

• Qualified candidates will have experience in one or more of the following: pharmacy services, healthcare settings, utilization review.
• Prior customer service experience is required.
• Experience working directly with pharmacists and physicians is required.
• Pharmacy Technicians

Compensation:

• The expected compensation for this role ranges from $17/hr to $18/hr.
• Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience.
• Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.