Pharmacy Customer Service Representative

Ibex Limited; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Work from home

Paid training

401(k)

Medical benefits

Employee discounts

Sick leave & vacation

Job summary

ibex Limited seeks a Pharmacy Customer Service Representative to assist customers, pharmacies, and providers with prescriptions, benefits, home delivery, billing, and coverage. You will handle high-volume calls, use problem-solving to deliver excellent service, and strive for first-contact resolution.

This is a remote, full-time role with paid training. Candidates should have at least 1 year of customer service experience, strong communication skills, and the ability to work in a fast-paced

Qualifications

• 18+ years old with HS diploma or equivalent.
• At least 1 year of customer service experience.
• Comfortable using computers and learning new systems.
• Strong communication and problem-solving abilities.
• Able to work full-time including evenings, weekends, holidays.

Responsibilities

• Answer inbound customer service calls for customers, pharmacies, and providers.
• Help resolve questions related to prescription benefits, home delivery, billing, and coverage.
• Research and resolve issues using multiple computer systems.
• Document customer interactions accurately and follow up as needed.
• Deliver a positive experience and strive for first-call resolution.

Skills

Customer service

Communication

Problem-solving

Fast-paced environment

Attention to detail

Tech-savvy

Education

High School Diploma or GED

Tools

CRM software

Microsoft Word

Excel

Job description

Overview

Jumpstart Your Career with ibex!

At ibex, we're committed to helping you build skills, gain experience, and grow your career. With paid training, supportive leaders, and a team-focused culture, you'll have everything you need to succeed from day one.

Whether you're starting your career or looking for a new opportunity, this is a great place to learn, grow, and make a difference.

About the Role

As a Pharmacy Customer Service Representative, you'll help customers, pharmacies, and healthcare providers with questions about prescriptions, pharmacy benefits, home delivery medications, billing, and healthcare coverage.

This is a high volume, fast-paced, customer-focused role where you'll use your communication and problem-solving skills to provide excellent service and help customers find solutions.

Responsibilities

What You'll Do

• Answer inbound customer service calls and assist customers, pharmacies, and healthcare providers
• Help resolve questions related to:
• Prescription benefits
• Home delivery medications
• Billing and payments
• Eligibility and coverage
• Claims and authorizations
• Medication deliveries
• Research and resolve issues using multiple complex computer systems
• Listen actively, ask probing questions and develop positive relationships
• Accurately document customer interactions
• Make occasional follow-up calls when needed
• Deliver a positive customer experience on every interaction
• Strive to achieve first-call resolution
• Meet quality, productivity, and attendance expectations

Qualifications

Required Qualifications

• 18 years of age or older
• High School Diploma, GED, or equivalent
• At least 1 year of customer service experience
• Comfortable using computers and learning new systems
• Basic Microsoft Word and Excel skills
• Strong communication and problem-solving abilities
• Ability to work in a fast-paced environment
• Ability to attend all required training
• Flexibility to work full-time schedules, including evenings, weekends, holidays, and occasional overtime

Preferred Qualifications

• Call center experience
• Healthcare, pharmacy, insurance, or medical office experience
• Experience working remotely
• Familiarity with medical terminology or health benefits

Eligible States:

This role is currently limited to candidates residing in:

Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.

Must have:

• 18+ years of age with a High School diploma or equivalent
• Private, distraction free workspace (not a shared/common area of the home)
• Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
• Must remain on camera during working hours

Why Join ibex?

• Work from home
• Paid training
• Supportive leadership and coaching
• Career growth opportunities
• Recognition and incentive programs
• Medical, dental, and vision benefits
• 401(k)
• Paid time off
• Referral bonuses and employee discounts
• Free cell phone for all employees