Pharmacy Customer Service & Education Specialist

Lincare Holdings; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings is seeking a customer service oriented employee in Springfield, MO to handle inbound/outbound calls, assist with product/service needs, and verify physician orders. You will document interactions, enter orders, and maintain patient records with accuracy.

The role requires basic computer entry skills, reading medication terminology, and the ability to train others. Lincare offers training, benefits, and growth opportunities within a supportive team.

Qualifications

• High School Diploma or GED or 0–3 months related experience and/or training
• Computer entry required
• Must meet location-specific licensing requirements

Responsibilities

• Communicates with customers via inbound and outbound calls
• Assesses customer needs for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education about products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information in records
• Reads and analyzes patient orders
• Understands pharmacy prescription terminology
• Communicates effectively with coworkers and patients
• Assists with employee training
• Calculates figures for frequency and doses dispensed
• Follows oral and written instructions

Skills

Customer service

Communication

Data entry

Problem solving

Education

High School Diploma or GED

0–3 months related experience

Tools

CRM/record system

Job description

Lincare Holdings is seeking a customer service oriented employee in Springfield, MO to handle inbound/outbound calls, assist with product/service needs, and verify physician orders. You will document interactions, enter orders, and maintain patient records with accuracy.

The role requires basic computer entry skills, reading medication terminology, and the ability to train others. Lincare offers training, benefits, and growth opportunities within a supportive team.