Pharmacy Customer Service Associate

Walgreens; Winston-Salem (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Walgreens is seeking a dedicated individual to join their team, focusing on customer service and pharmacy operations. The role involves engaging with customers, assisting with pharmacy tasks, and maintaining store standards. Candidates should possess strong interpersonal skills and a commitment to providing excellent service. Flexibility in working hours is essential.

Qualifications

• Must be fluent in English.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engage customers and assist with products and services.
• Handle transactions and maintain store cleanliness.
• Assist pharmacists with pharmacy duties and support workflow.

Skills

Customer Service

Interpersonal Skills

Pharmacy Operations

Education

PTCB Certification

Job description

The job description is comprehensive and covers various responsibilities across customer service, pharmacy operations, and store maintenance. However, it could benefit from improved formatting for better readability and focus. Simplifying some sections and organizing responsibilities under clearer headings with consistent HTML tags will enhance clarity. Minor grammatical adjustments and removing repetitive phrases will also improve the overall quality. Here is a refined version:

Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve issues and answer questions to ensure a positive experience.
• Share customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provide courteous, friendly, fast, and efficient service to customers.
• Recommend items for sale, including trade-up and/or companion products.
• Handle transactions at the cash register, including processing voids, returns, rain checks, refunds, and exchanges. Assist customers in locating products.
• Maintain cleanliness and merchandising of counters and shelves, take inventory, and record keeping. Price merchandise as directed.
• Assist pharmacists with pharmacy duties: entering patient and drug information, filling prescriptions, verifying accuracy, and checking for interactions. Support pharmacy workflow and report prescription errors immediately.
• Follow policies regarding Good Faith Dispensing and adhere to the Pharmacy Code of Conduct.
• Handle non-urgent phone calls, including contacting physicians when necessary.
• Process third-party prescription claims and perform clerical tasks as assigned.
• Support inventory management activities, including ordering, unpacking, and storing pharmaceuticals. File claims for overages, shortages, and damaged goods.

Store Maintenance & Additional Responsibilities

• Ensure compliance with laws on regulated products (e.g., alcohol, tobacco).
• Construct and maintain displays, perform resets, and assist with product placement and stock rotation.
• Maintain knowledge of store systems and equipment.
• Provide photo area services, including passport photos and promotional products.
• Manage web order pickups and ensure timely delivery to customers.
• Maintain store cleanliness and appearance, and support exterior and interior upkeep.
• Follow all company policies, foster respectful coworker relationships, and complete assigned tasks.

Training & Personal Development

• Maintain PTCB certification and complete required training and continuing education.
• Stay informed on healthcare and pharmacy developments.

Other Requirements: Must be fluent in English (except in Puerto Rico). Willingness to work flexible hours, including evenings and weekends.