Pharmacy Customer Service Associate

Walgreens; Village of Sidney (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated team members to enhance customer experience and support pharmacy operations. This role involves engaging with customers, providing efficient service, and maintaining store organization. Ideal candidates will possess strong communication skills, a commitment to customer satisfaction, and the ability to manage inventory effectively. Join a dynamic team that values personal development and offers flexible working hours, making it an exciting opportunity for those looking to grow in a supportive environment.

Qualifications

• Must maintain PTCB certification and complete required training.
• Fluency in English is required.

Responsibilities

• Engages customers by greeting and assisting with products.
• Processes customer purchases and handles cash transactions.
• Supports pharmacy operations and manages inventory.

Skills

Customer Service

Communication Skills

Inventory Management

Cash Handling

Pharmacy Operations

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or companion products.
• Registers customer purchases on assigned cash register, handles cash and change, and processes voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in the store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records stock levels. Checks and prices merchandise as directed.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, filling prescriptions, verifying medication accuracy, and assisting with workflow scheduling.
• Immediately reports prescription errors to the pharmacist and adheres to pharmacy policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Handles non-urgent telephone inquiries, including calls to physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and manages claims related to warehouse discrepancies.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Creates and maintains product displays, including seasonal and promotional setups, and completes resets as needed.
• Assists with food product organization and stock rotation according to policies.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Manages web order pickups and delivery.
• Supports store cleanliness and appearance, and maintains respectful coworker relationships.
• Completes additional tasks and special assignments as directed.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education to stay current in healthcare and pharmacy practices.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.