Pharmacy Customer Service Associate

Walgreens; Stamford (CT); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences in a fast-paced retail environment. This role emphasizes customer engagement, operational efficiency, and compliance with pharmacy regulations. Candidates will be responsible for greeting customers, processing transactions, and supporting pharmacy operations. With a commitment to training and personal development, this position offers the chance to grow in the healthcare and retail sectors. Join a team that values service excellence and fosters a collaborative atmosphere, where your contributions will make a significant impact on customer satisfaction.

Qualifications

• Fluency in English required for effective communication.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Engage customers and resolve issues for a positive experience.
• Support pharmacy operations and manage inventory effectively.

Skills

Customer Service

Communication

Problem Solving

Inventory Management

Education

High School Diploma

PTCB Certification

Job description

The job description provides a comprehensive overview of the responsibilities and requirements for the position. However, it can be improved in terms of formatting and clarity to enhance readability and engagement. Here is a refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including processing sales, voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records transactions. Prices and checks in merchandise as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting in workflow management, under supervision.
• Reports prescription errors immediately and complies with pharmacy policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Handles non-urgent phone calls, processes third-party claims, and performs clerical duties as assigned.
• Supports inventory management, including ordering, unpacking, checking, and storing pharmaceuticals. Maintains knowledge of asset protection procedures and files claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, completes resets, and assists with product placement and stock rotation.
• Operates store systems and equipment effectively.
• Provides photo services, including passport photos and promotional products, and manages web order pickups.
• Supports store cleanliness and appearance, maintains respectful coworker relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education to stay updated in healthcare and pharmacy fields.

Additional Requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.