Pharmacy Customer Service Associate

Walgreens; Santa Ana (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in the healthcare sector is seeking a customer-focused individual to enhance customer experience and support pharmacy operations. The role involves engaging with customers, managing transactions, and maintaining store standards. Ideal candidates will possess strong communication skills and a commitment to service excellence. Flexibility in working hours is essential.

Qualifications

• Must maintain PTCB certification and/or state registration.
• Fluency in English required.

Responsibilities

• Engages customers by greeting and offering assistance.
• Handles register transactions and supports pharmacy operations.
• Maintains cleanliness and organization of the store.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles register transactions, including collecting cash, giving change, processing voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in-store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records transactions. Assists in pricing merchandise as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow scheduling.
• Reports prescription errors immediately to the pharmacist and adheres to pharmacy policies, including the Quality Improvement Program and Good Faith Dispensing policies.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and maintains asset protection procedures.
• Ensures compliance with laws regarding regulated products like tobacco and alcohol.
• Constructs and maintains store displays, including promotional and seasonal setups, and performs resets as needed.
• Assists with food product placement and stock rotation following safety and quality standards.
• Has knowledge of store systems and equipment to provide effective customer service.
• Provides photo services, including passport photos and promotional prints, and manages web order pick-ups.
• Maintains store cleanliness and appearance, and fosters respectful coworker relationships.
• Completes additional tasks and special projects as assigned.

Training & Personal Development

• Maintains PTCB certification and/or state registration through ongoing training and continuing education.
• Attends training sessions and acquires necessary credits to stay current in healthcare and pharmacy practices.

Additional Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.