Pharmacy Customer Service Associate

Walgreens; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance customer experiences and support pharmacy operations. In this dynamic role, you will engage with customers, assist pharmacists, and manage sales transactions while maintaining a clean and organized store environment. Your contributions will ensure a delightful shopping experience for all customers. This position offers opportunities for personal development and training in the healthcare field, making it ideal for those passionate about customer service and pharmacy operations. Join a team that values flexibility and continuous learning.

Qualifications

• Fluent in English, with strong customer service skills.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Engaging with customers and providing assistance with products.
• Supporting pharmacy operations and managing inventory.

Skills

Customer Service

Communication

Inventory Management

Sales Transactions

Education

High School Diploma or equivalent

Job description

Job Description

This role involves providing a distinctive and delightful customer experience, registering sales, assisting pharmacists, and supporting pharmacy operations. Key responsibilities include engaging with customers, recommending products, processing transactions, maintaining store appearance, and supporting pharmacy duties such as prescription handling and inventory management. The position also requires participation in training, maintaining certification, and working flexible hours.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and trade-up/partner items.
• Handles transactions at the cash register, including processing voids, returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures proper pricing.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting pharmacists in scheduling and workflow management.
• Reports prescription errors immediately and complies with company policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent telephone calls, processes third-party claims, and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storage of pharmaceuticals, and manages claims for overages, shortages, or damages.
• Ensures compliance with laws regarding regulated products and maintains store displays and product placement according to policies.
• Provides customer service in the photo area and manages web pick-up orders.
• Maintains store cleanliness and appearance, and fosters respectful coworker relationships.
• Completes special assignments and tasks as needed.

Training & Personal Development

• Maintains PTCB certification and participates in ongoing training and education to stay current in healthcare and pharmacy developments.

Additional Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.