Pharmacy Customer Service Associate

Walgreens; Fullerton (CA); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team and provide exceptional customer service. This role involves assisting in pharmacy operations, engaging with customers, and ensuring a delightful shopping experience. Ideal candidates will have strong communication skills and a commitment to maintaining high standards in service and compliance. Join a team that values personal development and offers opportunities for growth in the dynamic healthcare sector.

Qualifications

• Fluency in English and willingness to work flexible hours.
• Maintains PTCB certification and stays informed about healthcare.

Responsibilities

• Registers sales and provides efficient checkout service.
• Assists pharmacist in pharmacy practice and processes prescriptions.
• Engages customers to ensure a positive experience.

Skills

Customer Service

Pharmacy Assistance

Inventory Management

Communication Skills

Education

PTCB Certification

Job description

Models and delivers a distinctive and delightful customer experience.

1. Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service.
2. Assists the pharmacist, under supervision, in pharmacy practice in accordance with regulations, using pharmacy systems to obtain patient and drug information, and process prescriptions.

Customer Experience

1. Engages customers and patients by greeting them, offering assistance, resolving issues, and answering questions to ensure a positive experience.
2. Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits, to deliver a distinctive and delightful experience.

Operations

1. Provides courteous, friendly, fast, and efficient service.
2. Recommends items for sale, including trade-up and/or companion items.
3. Handles transactions, including voids, returns, rain checks, refunds, exchanges, and assists customers in locating products.
4. Maintains cleanliness and organization of counters and shelves, manages inventory, and records transactions.
5. Supports pharmacy activities, including data entry, prescription filling, verification, and assisting with workflow scheduling.
6. Reports prescription errors immediately, complies with pharmacy policies, and adheres to the Pharmacy Code of Conduct and Good Faith Dispensing policy.
7. Handles non-urgent telephone calls, processes third-party claims, and performs clerical duties as assigned.
8. Assists with inventory management, including ordering, unpacking, checking, and storing pharmaceuticals, and files claims for warehouse issues.
9. Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
10. Constructs and maintains displays, completes resets, and assists with product placement and stock rotation.
11. Has knowledge of store systems and equipment.
12. Provides photo area customer service, including digital passport photos and promotional products.
13. Manages web order pickups and maintains store appearance and cleanliness.
14. Follows all policies and maintains respectful relationships with coworkers, completing special assignments as needed.

Training & Personal Development

1. Maintains PTCB certification and completes required training and continuing education.
2. Stays informed about healthcare and pharmacy developments.

Additional requirements include fluency in English (except Puerto Rico) and willingness to work flexible hours, including evenings and weekends.