Pharmacy Customer Service Associate

Walgreens; Ottumwa (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences and ensure operational excellence. In this role, you will engage with customers, assist them with products, and handle transactions efficiently. Your commitment to customer service and adherence to pharmacy regulations will be key in providing a delightful shopping experience. This position offers opportunities for personal development through required training and certification maintenance. Join a team that values service excellence and contributes to community health.

Qualifications

• Fluency in English is required, with a focus on customer interaction.
• Maintaining PTCB certification and completing required training.

Responsibilities

• Engaging customers by greeting them and assisting with products.
• Handling transactions and maintaining store cleanliness.

Skills

Customer Service

Communication Skills

Problem Solving

Pharmacy Knowledge

Education

High School Diploma

PTCB Certification

Job description

The job description is comprehensive and well-structured, covering various responsibilities and requirements. However, it could benefit from improved formatting for clarity and readability, such as consistent use of headings and bullet points. Additionally, some repetitive language can be streamlined for conciseness. Here's a refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices with team members, including interpersonal habits and Walgreens service traits, to deliver a delightful customer experience.

Operations

• Provides courteous, friendly, fast, and efficient service; recommends items and assists in locating products.
• Handles transactions, including voids, returns, refunds, and exchanges. Maintains store cleanliness, inventory, and merchandising standards.
• Performs pharmacy duties under supervision, including entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow.
• Reports prescription errors immediately, adheres to pharmacy policies, and complies with the Pharmacy Code of Conduct and Good Faith Dispensing policy.
• Handles phone calls, processes third-party claims, and supports inventory management activities.
• Ensures compliance with laws on regulated products and maintains store displays and product placement as directed.
• Provides photo services, manages web pick-up orders, and supports store maintenance and cleanliness.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education to stay current in healthcare and pharmacy practices.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.