Pharmacy Customer Service Associate

Walgreens; New Jersey; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance the customer experience and support pharmacy operations. This role involves engaging with customers, processing transactions, and ensuring store cleanliness and organization. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional service. You will also participate in ongoing training to maintain your certification and stay updated with industry developments. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Must maintain PTCB certification and participate in ongoing training.
• Fluency in English is required, with flexible hours including evenings.

Responsibilities

• Engage customers by greeting and assisting with products and services.
• Support pharmacy operations and ensure compliance with safety standards.

Skills

Customer Service

Cash Handling

Inventory Management

Communication Skills

Pharmacy Operations

Education

PTCB Certification

High School Diploma

Tools

Cash Register

Store Systems

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and trade-up or related products to customers.
• Operates cash register to process transactions, including handling cash, refunds, exchanges, and voids. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures accurate pricing and labeling.
• Supports pharmacy operations under supervision, including entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow management.
• Immediately reports prescription errors to the pharmacist and follows company policies regarding pharmacy safety and quality standards.
• Handles non-urgent phone calls, including communication with physicians, and processes third-party prescription claims.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and managing warehouse overages or shortages.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Creates and maintains visual displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food and product placement, stock rotation, and inventory procedures.
• Possesses working knowledge of store systems and equipment.
• Provides photo services, including passport photos and promotional products, and manages web order pickups.
• Maintains store cleanliness and appearance, and fosters respectful coworker relationships.
• Performs additional tasks and special assignments as needed.

Training & Personal Development

• Maintains PTCB certification and/or state registration through ongoing training and continuing education.
• Participates in training sessions, acquires new skills, and stays updated with healthcare and pharmacy developments.

Note: Must be fluent in English (except in Puerto Rico) and willing to work flexible hours, including evenings and weekends.