Pharmacy Customer Service Associate

Walgreens; Midlothian (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Experience Associate to enhance customer satisfaction. In this role, you will engage with customers, resolve issues, and provide efficient service. Your responsibilities will include managing transactions, supporting pharmacy operations, and ensuring store organization. This position offers a chance to grow in a dynamic environment while maintaining a commitment to customer service excellence. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Fluency in English and willingness to work flexible hours.
• Maintains PTCB certification and completes required training.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles transactions at the cash register and maintains store cleanliness.

Skills

Customer Service

Communication Skills

Problem Solving

Inventory Management

Education

High School Diploma

Tools

Cash Register

Pharmacy Software

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions at the cash register, including processing payments, returns, refunds, and exchanges. Assists customers in locating products in the store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures proper pricing and merchandising.
• Supports pharmacy operations by entering patient and drug information, assisting in prescription filling, verifying medication accuracy, and monitoring for interactions, under supervision.
• Reports prescription errors immediately and adheres to pharmacy policies, including the Walgreens Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent phone calls, processes third-party prescription claims, and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and managing warehouse overages, shortages, and damages.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains store displays, completes resets, and assists with product placement and stock rotation.
• Provides customer service in the photo area, including passport photos and promotional products, and manages web order pickups.
• Maintains store cleanliness and appearance, complies with policies, and fosters respectful coworker relationships.
• Performs additional tasks and special assignments as needed.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.