Pharmacy Customer Service Associate

Walgreens; Lynchburg (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team and deliver exceptional customer service. This role involves engaging with customers, assisting in pharmacy operations, and ensuring a delightful shopping experience. Candidates should be passionate about helping others, possess strong communication skills, and be willing to work flexible hours. With a focus on personal development, employees will have opportunities for training and growth in a supportive environment. If you are ready to make a difference in the community and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• Maintains PTCB certification or state required credentials.
• Engages customers and resolves issues to ensure a positive experience.

Responsibilities

• Registers sales and provides efficient checkout service to customers.
• Supports pharmacy tasks and complies with quality improvement policies.

Skills

Customer Service

Pharmacy Operations

Cash Handling

Inventory Management

Communication Skills

Education

PTCB Certification

High School Diploma

Job description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous, fair, friendly, and efficient checkout service to customers.
• Assists the pharmacist, under direct supervision, in the practice of pharmacy in accordance with state and federal regulations. Uses pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members to deliver a memorable customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or related products.
• Processes transactions, handles cash, and manages returns, refunds, and exchanges. Assists customers in locating products.
• Keeps counters and shelves clean and well-stocked, takes inventory, and maintains records. Checks in and prices merchandise as directed.
• Supports pharmacy tasks such as entering patient and drug info, filling prescriptions, verifying accuracy, and assisting in workflow scheduling.
• Reports prescription errors immediately and complies with pharmacy policies and the Quality Improvement Program.
• Adheres to Good Faith Dispensing policies during prescription activities.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party claims and performs clerical duties as assigned.
• Supports inventory management, including ordering, unpacking, and storing pharmaceuticals. Files claims for overages, shortages, or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Creates and maintains displays, including promotional and seasonal setups.
• Assists with product placement, stock rotation, and store cleanliness.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including passport photos and promotional products.
• Handles web order pick-up and delivery responsibilities.
• Supports store maintenance and appearance.
• Follows company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification or state required credentials.
• Attends training, completes continuing education, and stays updated on healthcare and pharmacy developments.

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.