Remote Pharmacy Customer Service Representative

Davita Inc.; Harlingen (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

Davita Inc. is seeking a Remote Pharmacy Customer Service Representative to assist customers and pharmacies with pharmacy benefits. This full-time remote position requires candidates to have at least one year of call center experience, excellent verbal, written, and listening skills, and the ability to multi-task in a fast-paced environment. The role comes with comprehensive benefits and competitive pay at $14/hr, made for motivated individuals able to work independently in a supportive environment.

Benefits

Medical, dental benefits

Paid time off

Paid training

Employee discounts

Further education opportunities

Qualifications

• At least 1 year of Call Center experience required.
• Self-motivated and able to work independently.
• Ability to problem solve.

Responsibilities

• Answer incoming calls and assist customers.
• Research information to resolve customer service issues.
• Maintain composure in escalated situations.

Skills

Excellent verbal skills

Excellent written skills

Listening skills

Ability to multi-task

Problem solving

Basic math skills

Education

High School Diploma or GED

Tools

Windows 10 or newer

USB headset with noise-canceling microphone

Job description

Remote Pharmacy Customer Service Representative

ID

2025-35124

Category

Customer Service/Support

Posting Location : State/Province

TX

Posting Location : Country

US

Position Type

Full-Time

Remote

Yes

Overview

Qualfon company, is hiring immediately for customer service professionals to work from home (100% remote) fielding inbound calls from our customers, pharmacies, and doctor offices regarding patient pharmacy benefits. Our Customer Service Representatives will have virtual paid training from their home in Texas.

Hourly pay rate - $14/hr

Our Mission

Dialog Direct, a Qualfon company, is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.

Further your education and earn a college degree through our Qualfon University program

• Free access to personal and professional support through the Qualfon care coaches program
• Medical, dental benefits, vision and life & accident insurance for full-time employees
• Competitive wages
• Opportunities to earn additional income through incentives
• Paid time off
• Paid Training
• Employee discounts
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values
• Dialog Direct is dedicated to ensuring all team members haveFun@Work!

Responsibilities

• Answer incoming calls and assist customers, pharmacies, and doctor offices.
• Research information in databases to resolve customer service issues
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time
• 100% attendance during training

Qualifications

• At least 1 year of Call Center experience required.
• At least 1 year of work at home experience required.
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• Excellent verbal, written, and listening skills
• Professional and articulate voice
• Ability to multi-task in several computer applications at once while holding a conversation with a customer
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Computer savvy and can resolve minor technical issues with minimal assistance
• Basic math skills required
• Ability to problem solve
• At least 18 years of age or older
• High School Diploma or GED

Work at Home Requirements:

• Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible
• Operation system - Windows 10 or newer
• Webcam-Video available
• The computer must have at least 4GB of RAM and a Processor speed - i3 4th generation or better
• High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
• Upload speed of 3Mbps; Download speed of 10 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms
• USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
• All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
• 2nd computer monitor or 1 monitor 32" or larger (TV's are compatible).

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon. com/https://jobs.qualfon.com/

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact: [e-mail] to discuss reasonable accommodations.

Pay Range

USD $14.00 - USD $14.00 /Hr.