Pharmacy Customer Service Associate

Walgreens; Lenoir (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, providing exceptional service, and ensuring the smooth operation of pharmacy tasks. Ideal candidates will possess strong communication skills and be committed to ongoing training and personal development. Join a dynamic team that values customer satisfaction and teamwork, while also offering opportunities for growth and learning in the healthcare sector.

Qualifications

• Maintains PTCB certification or relevant state certification through ongoing training.
• Engages customers by greeting them and offering assistance.

Responsibilities

• Provides courteous, friendly, fast, and efficient service to customers.
• Supports pharmacy operations by entering patient and drug information accurately.

Skills

Customer Service

Communication Skills

Inventory Management

Pharmacy Operations

Education

PTCB Certification

High School Diploma

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or companion items.
• Handles transactions at the cash register, including collecting cash, giving change, and processing returns, refunds, and exchanges. Assists customers in locating products in the store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records stock levels. Assists with pricing and stocking merchandise as directed.
• Supports pharmacy operations by entering patient and drug information accurately into pharmacy systems, assisting with prescription filling, verifying medications, checking for interactions, and supporting workflow scheduling.
• Reports prescription errors immediately to the pharmacist and adheres to company policies regarding pharmacy safety and quality standards.
• Handles non-urgent phone calls, including communication with physicians, and processes third-party prescription claims efficiently.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and reports discrepancies or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Creates and maintains store displays, including promotional and seasonal setups, and performs resets as needed.
• Assists with food product placement and stock rotation, ensuring proper handling and storage.
• Operates store systems and equipment competently.
• Provides photo services, including passport photos and promotional products, and manages web order pickups.
• Maintains store cleanliness and appearance, and fosters respectful relationships with coworkers.
• Performs additional tasks and special assignments as required.

Training & Personal Development

• Maintains PTCB certification or relevant state certification through ongoing training and education.
• Attends training sessions, completes required coursework, and stays updated on healthcare and pharmacy developments.

Additional requirements include fluency in English (excluding Puerto Rico) and willingness to work flexible hours, including evenings and weekends.