Pharmacy Customer Service Associate

Walgreens; Lincolnton (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Customer Experience Associate. This role involves engaging with customers, providing efficient service, and supporting pharmacy operations. Candidates should possess excellent customer service skills and maintain PTCB certification. Flexibility in working hours is essential.

Qualifications

• Maintains PTCB certification and completes required training.
• Fluency in English required.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Processes sales and manages returns, refunds, and exchanges.
• Supports pharmacy operations under supervision.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and trade-up or complementary products to customers.
• Processes sales on the cash register, handles payments, and manages returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures accurate pricing and stocking as directed by store management.
• Supports pharmacy operations by assisting with entering patient and drug information, filling prescriptions, verifying accuracy, and supporting workflow under supervision.
• Reports prescription errors immediately and follows company policies regarding pharmacy safety and quality standards.
• Handles non-urgent phone calls, processes third-party prescription claims, and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and managing claims for overages, shortages, and damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, assists with product placement, and manages stock rotation and restocking.
• Maintains knowledge of store systems and equipment, provides photo services, and manages web order pickups.
• Supports store cleanliness and appearance, adheres to policies, and maintains respectful coworker relationships.
• Completes special assignments and other tasks as needed.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.