Pharmacy Customer Service Associate

Walgreens; Knoxville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a dynamic team at a forward-thinking company where customer service is paramount. As a key player in enhancing customer experiences, you will engage with clients, assist with inquiries, and ensure a welcoming environment. Your role will involve supporting pharmacy operations, managing inventory, and maintaining store organization. With a focus on training and personal development, this position offers opportunities to grow in the healthcare field while providing essential services to the community. If you're passionate about making a difference and thrive in a fast-paced environment, this role is for you.

Qualifications

• Fluent in English, both written and spoken.
• Maintains PTCB certification and completes required training.

Responsibilities

• Engages customers by greeting and assisting with products.
• Supports pharmacy operations and handles register transactions.

Skills

Customer Service

Communication Skills

Problem-Solving

Inventory Management

Education

High School Diploma

PTCB Certification

Tools

Cash Register

Pharmacy Software

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products to customers.
• Handles register transactions, including collecting cash, giving change, processing voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in the store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records stock levels. Assists in pricing and checking in merchandise as directed.
• Supports pharmacy operations by entering patient and drug information accurately, filling prescriptions, verifying medication accuracy, and checking for interactions. Assists pharmacists with scheduling and workflow management.
• Reports prescription errors immediately to the pharmacist and follows company policies regarding pharmacy safety and quality standards.
• Handles incoming calls that do not require pharmacist intervention, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned by the Pharmacy Manager.
• Supports inventory management, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and reports discrepancies or damages.
• Ensures compliance with legal regulations regarding regulated products like alcohol and tobacco.
• Constructs and maintains visual displays and performs resets as directed.
• Assists with product placement, stock rotation, and adherence to safety and cleanliness standards.
• Operates store systems and equipment proficiently.
• Provides photo services, including passport photos and promotional printing, and manages web order pickups.
• Maintains store cleanliness and appearance, and fosters respectful coworker relationships.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education to stay current in healthcare and pharmacy practices.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.