Pharmacy Customer Service Associate

Walgreens; Inglewood (CA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, providing exceptional service, and assisting in various pharmacy tasks. Ideal candidates will have strong communication skills, a commitment to customer satisfaction, and the ability to adapt to a dynamic work environment. Join a team that values personal development and offers opportunities for growth in the healthcare sector. If you're passionate about making a difference in people's lives and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• Maintain PTCB certification and participate in ongoing training.
• Fluency in English is required.

Responsibilities

• Engage customers and assist with products and services.
• Handle transactions and maintain cleanliness of counters and shelves.
• Assist pharmacists with pharmacy tasks and inventory management.

Skills

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Education

PTCB Certification

Job description

The job description provides a comprehensive overview of the responsibilities and expectations for the role. However, it can be improved in terms of formatting and clarity to enhance readability and engagement. Here is a refined version with better structure and focus:

Customer Experience

• Engage customers and patients by greeting them and offering assistance with products and services. Resolve issues and answer questions to ensure a positive experience.
• Model and share customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., proactive help, needs identification, service until satisfaction).

Operations

• Provide courteous, friendly, fast, and efficient service to customers.
• Recommend items and trade-up or companion products.
• Handle transactions at the cash register, including processing voids, returns, refunds, exchanges, and assisting customers in locating products.
• Maintain cleanliness and organization of counters and shelves, take inventory, and assist with merchandise pricing and stocking as directed.
• Assist pharmacists with pharmacy tasks, including entering patient and drug information, filling prescriptions, verifying accuracy, and checking for interactions.
• Report prescription errors immediately and adhere to pharmacy policies and the Quality Improvement Program.
• Handle non-urgent telephone inquiries and process third-party prescription claims efficiently.
• Support pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and maintaining asset protection procedures.
• Ensure compliance with laws regarding regulated products and construct store displays and resets as directed.
• Assist with food and product placement, stock rotation, and store cleanliness.
• Provide photo services, web order fulfillment, and assist with store maintenance and policy adherence.

Training & Personal Development

• Maintain PTCB certification and participate in ongoing training and education to stay current in healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.