Pharmacy Customer Service Associate

Walgreens; Golden Valley (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Experience Associate to enhance customer interactions and support pharmacy operations. This role involves engaging with customers, providing exceptional service, and ensuring the smooth operation of pharmacy tasks. The ideal candidate will have strong interpersonal skills, a commitment to customer satisfaction, and a willingness to work flexible hours. Join a team that values service excellence and contributes to community health, while enjoying a dynamic work environment filled with opportunities for personal and professional growth.

Qualifications

• Fluency in English and willingness to work flexible hours, including evenings and weekends.
• Maintains PTCB certification and completes required training.

Responsibilities

• Engages customers by greeting them and offering assistance with products.
• Handles register operations, including processing sales and refunds.
• Supports pharmacy operations by assisting in prescription filling.

Skills

Customer Service

Interpersonal Skills

Pharmacy Operations

Inventory Management

Sales Processing

Education

High School Diploma

PTCB Certification

Tools

Point of Sale Systems

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles register operations, including processing sales, refunds, voids, and exchanges, and assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures proper merchandising.
• Supports pharmacy operations by entering patient and drug information, assisting in prescription filling, verifying medications, and checking for interactions under supervision.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy safety and quality.
• Handles non-urgent pharmacy calls and processes third-party claims efficiently.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals, and maintains compliance with asset protection policies.
• Ensures compliance with laws regarding regulated products, such as alcohol and tobacco.
• Constructs and maintains promotional displays and assists with store resets and product placement.
• Supports store maintenance and cleanliness, including food safety practices and stock rotation.
• Operates store systems and equipment knowledgeably.
• Provides photo services, including passport photos and promotional products, and manages web order pickups.
• Assists with store upkeep and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects as directed.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.
• Stays informed about healthcare and pharmacy developments.

Additional requirements include fluency in English and willingness to work flexible hours, including evenings and weekends.