Pharmacy Customer Service Associate

Kappaalphapsi1911; Minnesota; On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, managing transactions, and ensuring compliance with pharmacy laws. The ideal candidate will possess strong communication and math skills, along with a commitment to maintaining high standards in customer service. Join a dynamic team where your contributions will directly impact the quality of service provided to the community. If you are ready to make a difference in a fast-paced environment, this opportunity is perfect for you!

Qualifications

• Fluent in English, able to engage with customers effectively.
• Maintains PTCB certification and completes required training.

Responsibilities

• Models and delivers a distinctive customer experience.
• Supports pharmacy operations by filling prescriptions and verifying medications.

Skills

Customer Service

Communication Skills

Math Skills

Inventory Control

Education

PTCB Certification

Tools

Pharmacy Systems

Job description

Job Description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and suggests trade-up and/or companion items.
• Registers customer purchases, processes payments, and handles returns, refunds, and exchanges as needed. Assists customers in locating products within the store.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and ensures proper pricing and merchandising.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying medications, and assisting pharmacists with workflow and inventory management.
• Ensures compliance with pharmacy laws and company policies, reports prescription errors, and maintains quality standards.
• Handles non-pharmacy customer inquiries via telephone, processes third-party claims, and performs clerical duties as assigned.
• Supports inventory management, including ordering, unpacking, and storing pharmaceuticals, and maintains asset protection techniques.
• Maintains store presentation by constructing displays, restocking, and ensuring proper product placement.
• Provides photo services, including passport photos and promotional printing, and manages web order pickups.
• Ensures the store's interior and exterior are clean and orderly, and maintains respectful relationships with coworkers.
• Completes special assignments and additional tasks as required.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education to stay current in healthcare and pharmacy practices.

External Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Experience with Walgreens and pharmacy operations preferred.
• Strong math skills for accurate prescription filling.
• Good computer skills and knowledge of inventory control.
• PTCB certification preferred.