Pharmacy Customer Service Associate

Walgreens; Freeport (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail pharmacy sector is seeking customer-focused individuals to enhance the customer experience. The role involves engaging with customers, processing transactions, and supporting pharmacy operations while ensuring compliance with safety standards. Ideal candidates will possess strong interpersonal skills and a commitment to customer service excellence.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting and assisting with products.
• Processes transactions at the cash register.
• Supports pharmacy operations and maintains compliance.

Skills

Customer Service

Interpersonal Skills

Communication

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Processes transactions at the cash register, including handling cash, refunds, exchanges, and voids. Assists customers in locating products in the store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records stock levels. Assists with pricing and merchandising as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting pharmacists with workflow.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy safety and quality standards.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management, including ordering, unpacking, and storing pharmaceuticals, and handling related claims for discrepancies.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Creates and maintains store displays and assists with product resets and revisions.
• Supports product placement and stock rotation, especially for food items, following safety and quality guidelines.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos and promotional printing, and manages web order pickups.
• Assists with store cleanliness and appearance, ensuring a neat and organized environment.
• Follows all company policies and maintains respectful coworker relationships.
• Completes additional tasks and special assignments as needed.

Training & Personal Development

• Maintains PTCB certification and/or relevant state registration through ongoing training and education.
• Attends training sessions, completes required courses, and stays updated on healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico) and willingness to work flexible hours, including evenings and weekends.