Pharmacy Customer Service Associate

Walgreens; Davenport (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experience and support pharmacy operations. This role involves engaging with customers, providing friendly service, and ensuring compliance with pharmacy standards. As part of a dynamic team, you will assist with transactions, maintain inventory, and contribute to a clean and organized store environment. With flexible hours and opportunities for personal development, this position is perfect for those looking to grow in the healthcare field while making a positive impact on customer satisfaction.

Qualifications

• Fluent in English for effective communication with customers.
• Maintains PTCB certification through ongoing training.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Supports pharmacy operations and manages inventory.

Skills

Customer Service

Communication

Problem Solving

Inventory Management

Pharmacy Operations

Education

High School Diploma

PTCB Certification

Tools

Pharmacy Systems

Cash Register

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or complementary products.
• Handles transactions at the cash register, including collecting cash, giving change, processing refunds, voids, and exchanges. Assists customers in locating products, such as taking them to OTC aisles.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records stock levels. Checks in and prices merchandise as directed by store management.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, filling prescriptions, verifying medication accuracy, and checking for interactions. Assists pharmacists with scheduling and workflow management.
• Immediately reports prescription errors to the pharmacist and follows company policies regarding pharmacy safety and quality standards.
• Adheres to all pharmacy dispensing policies, including Good Faith Dispensing.
• Handles non-urgent phone calls, including communications with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and manages claims related to inventory discrepancies.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Creates and maintains visual displays, including promotional and seasonal setups, and completes resets as needed.
• Assists with food product placement and stock rotation, following safety and quality procedures.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photos, poster printing, and promotional products.
• Manages web order pickups, including monitoring, fulfilling, and delivering orders.
• Supports store cleanliness and organization, ensuring a neat store environment.
• Follows all company policies and maintains respectful relationships with coworkers.
• Completes additional tasks and special assignments as directed.

Training & Personal Development

• Maintains PTCB certification through ongoing training and continuing education.
• Attends training sessions and completes required courses to stay current in healthcare and pharmacy practices.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.