Pharmacy Customer Service Associate

Walgreens; Menlo Park (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance the shopping experience for customers and patients. This role involves engaging with customers, assisting with products and services, and ensuring efficient operations within the store. You will be responsible for handling transactions, maintaining store cleanliness, and supporting pharmacy operations. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional service. If you are passionate about customer care and are looking for a dynamic work environment, this opportunity is perfect for you.

Qualifications

• Fluency in English is required for effective communication.
• PTCB certification or relevant state certification is necessary.

Responsibilities

• Engages customers by providing assistance and resolving issues.
• Handles transactions and maintains store cleanliness and inventory.
• Supports pharmacy operations and complies with regulatory requirements.

Skills

Customer Service

Problem Solving

Communication

Inventory Management

Education

High School Diploma

PTCB Certification

Job description

The provided job description covers a wide range of responsibilities and qualifications, but it can benefit from improved formatting and organization for better readability and engagement. I will structure it with clear sections, use appropriate HTML tags, and remove redundant or overly detailed content that does not directly contribute to understanding the role.

Here is a refined version:

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Models and shares customer service best practices with team members, including interpersonal habits and Walgreens service traits, to deliver a delightful customer experience.

Operations

• Provides courteous, friendly, and efficient service to customers.
• Recommends items and trade-up or companion products.
• Handles transactions at the cash register, including processing payments, refunds, and exchanges.
• Maintains store cleanliness, manages inventory, and ensures proper product placement and merchandising.
• Supports pharmacy operations by assisting with prescription processing, entering patient and drug information, and supporting pharmacists.
• Reports prescription errors and complies with pharmacy policies and laws, including Good Faith Dispensing and regulatory requirements.
• Handles phone calls and performs clerical duties as assigned.
• Supports inventory management, including ordering, unpacking, and storing pharmaceuticals, and managing warehouse claims.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays and assists with product placement and stock rotation.
• Provides photo services and web order fulfillment.
• Maintains store appearance and adheres to company policies, fostering respectful coworker relationships.

Training & Personal Development

• Maintains PTCB certification or relevant state certification.
• Participates in training, continuing education, and stays updated on healthcare and pharmacy developments.

Additional Requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.