Pharmacy Customer Service Associate

Walgreens; Village of Saugerties (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences and support pharmacy operations. In this role, you will greet and assist customers, ensuring they receive friendly and efficient service. You will also manage inventory, process transactions, and support pharmacy staff in delivering quality care. This position offers opportunities for personal development through ongoing training and certification, making it perfect for those who are passionate about healthcare and customer service. Join a team committed to excellence and make a difference in the community!

Qualifications

• Fluent in English; must maintain PTCB certification.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and resolves issues to ensure a positive experience.
• Processes transactions and assists in locating products for customers.

Skills

Customer Service

Interpersonal Skills

Inventory Management

Pharmacy Operations

Education

PTCB Certification

High School Diploma

Tools

Pharmacy Systems

Cash Register

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products in the OTC aisle when possible.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store management or shift leaders.
• Performs duties assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including using pharmacy systems to enter patient and drug information, ensuring accuracy, filling prescriptions, verifying medicines, and checking for interactions. Supports pharmacists in scheduling and workflow management.
• Reports prescription errors immediately to the pharmacist on duty and adheres to company policies regarding pharmacy errors and quality improvement. Complies with the Walgreen Co. Pharmacy Code of Conduct.
• Strictly follows Walgreens policies regarding Good Faith Dispensing during prescription activities.
• Handles non-urgent telephone calls, including those to physicians.
• Processes manual claims for third-party prescription services efficiently and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, errors, or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets as directed.
• Assists with product separation, stock rotation, and restocking according to policies.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Handles web order pick-up responsibilities, including monitoring and fulfilling orders.
• Ensures store cleanliness and appearance, and maintains respectful relationships with coworkers.
• Completes special tasks and assignments as needed.

Training & Personal Development

• Maintains PTCB certification and/or state certification/registration through ongoing training and education.
• Attends training sessions, completes required coursework, and stays updated on healthcare and pharmacy developments.

Additional Requirements

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.