Pharmacy Customer Service Associate

Walgreens; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking dedicated individuals to enhance customer experiences and support pharmacy operations. In this role, you will engage with customers, assist with transactions, and maintain store organization. You will also support pharmacy staff by managing prescriptions and ensuring compliance with regulations. This position offers the opportunity to develop your skills in a dynamic environment while providing essential services to the community. If you are passionate about customer care and pharmacy services, this role is perfect for you.

Qualifications

• Must maintain PTCB certification and participate in ongoing training.
• Fluent in English reading, writing, and speaking.

Responsibilities

• Engages customers to ensure a positive experience and resolves issues.
• Supports pharmacy operations by entering patient information and filling prescriptions.

Skills

Customer Service

Communication Skills

Problem Solving

Inventory Management

Pharmacy Operations

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and trade-up or complementary products to customers.
• Handles transactions at the cash register, including collecting cash, giving change, processing voids, returns, refunds, and exchanges. Assists customers in locating products within the store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records stock levels. Assists with pricing and merchandising as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying medication accuracy, and checking for interactions. Assists pharmacists with scheduling and workflow management.
• Reports prescription errors immediately to the pharmacist and follows company policies regarding pharmacy errors and quality assurance.
• Adheres to all pharmacy dispensing policies, including Good Faith Dispensing.
• Handles non-urgent telephone inquiries, including calls to physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection procedures and manages related claims.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Creates and maintains visual displays, including promotional and seasonal setups, and completes resets as needed.
• Assists with food and product placement, stock rotation, and inventory control following store policies.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos, poster prints, and promotional products.
• Manages web order pickups and deliveries.
• Supports store cleanliness and appearance, ensuring a neat and organized environment.
• Follows all company policies, maintains respectful coworker relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification and/or other required pharmacy credentials through ongoing training and education.
• Participates in training sessions, completes required continuing education, and stays informed about healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.