Pharmacy Customer Service Associate

Walgreens; Dallas (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare sector is seeking a dedicated individual to enhance customer experiences and support pharmacy operations. The role involves engaging with customers, managing transactions, and ensuring compliance with pharmacy regulations. Ideal candidates should possess strong customer service skills and maintain PTCB certification. Flexibility in working hours is essential.

Qualifications

• Must maintain PTCB certification and complete required training.
• Fluency in English is required.

Responsibilities

• Engages customers by greeting them and resolving issues.
• Processes transactions and assists with inventory management.
• Supports pharmacy activities and ensures store cleanliness.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

The job description provides a comprehensive overview of the responsibilities and expectations for the role. However, it can be improved in terms of formatting and clarity to enhance readability and engagement. I will organize the content into clear sections with appropriate HTML tags and ensure the language is concise and focused.

Here is the refined version:

Customer Experience

• Engages customers and patients by greeting them, offering assistance, and resolving issues to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits.

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items and assists in locating products.
• Processes transactions, including refunds, exchanges, and voids, and assists with inventory management.
• Supports pharmacy activities such as entering patient and drug information, filling prescriptions, verifying medicines, and checking for interactions.
• Reports prescription errors immediately and complies with pharmacy policies and regulations.
• Handles telephone inquiries and processes third-party claims efficiently.
• Supports inventory activities, maintains store displays, and assists with product placement and stock rotation.
• Provides customer service in the photo area and manages web pick-up orders.
• Ensures store cleanliness and maintains respectful relationships with coworkers.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education.

Additional Requirements

• Must be fluent in English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.