Pharmacy Customer Service Associate

Walgreens; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail pharmacy is seeking a dedicated Customer Experience Associate to enhance customer satisfaction through exceptional service. The role involves engaging with customers, assisting in pharmacy operations, and maintaining store standards. Ideal candidates will possess strong communication skills, a commitment to customer service, and a valid PTCB certification. Flexibility in working hours is essential.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Handles transactions and supports pharmacy operations.
• Maintains cleanliness and organization of the store.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion items.
• Handles transactions at the cash register, including collecting cash, giving change, processing voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in the OTC aisle.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and records transactions. Checks in and prices merchandise as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting with workflow scheduling.
• Reports prescription errors immediately and adheres to company policies regarding pharmacy errors and quality improvement. Complies with the Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent phone calls, including those to physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Assists with pharmacy inventory management, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection and files claims for overages, shortages, and damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food product placement and stock rotation, following safety and policy guidelines.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster printing, and promotional products.
• Handles web order pickups, monitors orders, and delivers them to customers.
• Supports store cleanliness and maintenance to ensure a neat and orderly environment.
• Follows all company policies, maintains respectful relationships with coworkers, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification through training and continuing education.
• Attends training sessions, completes required coursework, and stays updated on healthcare and pharmacy developments.

Additional requirements include:

• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.