Pharmacy Customer Service Associate

Walgreens; Covington (LA); On-site; USD 28,000 - 40,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated team member to enhance customer experiences and support pharmacy operations. This role involves engaging with customers, providing efficient service, and assisting with pharmacy tasks while ensuring compliance with regulations. Join a dynamic team where your contributions will directly impact customer satisfaction and operational success. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Fluency in English and willingness to work flexible hours.
• Earns and maintains relevant pharmacy certification.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Handles pharmacy duties and maintains compliance with regulations.

Skills

Customer Service

Communication Skills

Problem Solving

Pharmacy Knowledge

Education

High School Diploma

PTCB Certification

Tools

Pharmacy Systems

Cash Register

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and suggests trade-up or companion items.
• Registers customer purchases on the assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Assists customers in locating products, including taking them to the OTC aisle when possible.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or directed by the store manager or shift leader.
• Performs pharmacy duties as assigned by the Pharmacy Manager, Staff Pharmacist, or Store Manager, including using pharmacy systems to enter patient and drug information, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying correctness, and checking for interactions. Assists pharmacists with scheduling and workflow management.
• Immediately reports prescription errors to the pharmacist on duty and adheres to company policies regarding pharmacy errors and the Quality Improvement Program. Complies with the Walgreens Pharmacy Code of Conduct and policies on Good Faith Dispensing.
• Handles non-urgent telephone calls, including those to physicians.
• Processes manual claims for third-party prescription services efficiently and performs clerical duties as assigned.
• Supports pharmacy inventory management activities, including ordering, unpacking, checking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for overages, shortages, errors, or damaged goods involving Rx drugs.
• Ensures compliance with laws regarding regulated products such as alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal displays, and completes resets and revisions as directed.
• Assists with food and product placement, stock rotation, and restocking using FIFO method.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including digital passport photos, poster prints, and promotional photo products.
• Handles web pick-up responsibilities, monitoring orders, filling, and delivering them to customers.
• Assists with store cleanliness and appearance, and maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Earns and maintains PTCB certification or relevant state certification/registration.
• Attends training, completes PPLs, and acquires continuing education credits to stay updated on healthcare and pharmacy developments.

Additional requirements include fluency in English (except in Puerto Rico), willingness to work flexible hours, including evenings and weekends.