Pharmacy Customer Service Associate

Walgreens; Concord (NH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading retail pharmacy is seeking a Customer Service Associate to engage with customers, manage transactions, and support pharmacy operations. The role requires excellent communication skills, a commitment to customer satisfaction, and adherence to safety protocols. Flexibility in working hours is essential, including evenings and weekends.

Qualifications

• Fluency in English required.
• Willingness to work flexible hours.

Responsibilities

• Engages customers and resolves issues for a positive experience.
• Handles transactions and manages inventory.
• Supports pharmacy operations and compliance with safety policies.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or complementary products.
• Handles transactions at the cash register, including processing payments, refunds, and exchanges, and assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records stock levels. Checks in and prices merchandise as directed.
• Supports pharmacy operations by entering patient and drug information, assisting in prescription filling, verifying medications, and supporting workflow scheduling.
• Immediately reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy safety and quality improvement programs.
• Follows all policies related to Good Faith Dispensing and complies with the Pharmacy Code of Conduct.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Assists with inventory management, including ordering, unpacking, and storing pharmaceuticals, and manages claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains product displays and assists with resets and revisions as directed.
• Supports food and product placement policies, including stock rotation and storage.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos and promotional products.
• Manages web order pickups and delivery.
• Supports store cleanliness and maintenance, and maintains respectful relationships with coworkers.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Maintains PTCB certification and/or state certification as required, through ongoing training and education.
• Attends training sessions, completes required coursework, and stays informed about healthcare and pharmacy developments.

Additional requirements include:

• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.